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can not send email, time out server

  • 2 respostas
  • 7 have this problem
  • 6 views
  • Last reply by makara

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This morning started to get message on few attempts to send and now all attempts Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.surewest.net timed out. Try again.

This morning started to get message on few attempts to send and now all attempts Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.surewest.net timed out. Try again.

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I posted a separate ticket for this problem - Mozilla forced me to create a problem before I could create an acccount here). Text of that ticket follows:

Yesterday afternoon at approx 3:30 pm (July 22 2017) I successfully sent four (4) emails. I tried to send more at approx 5 pm, received message"

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net timed out. Try again.

I have spoken with my ISP (Cox Communications, Phoenix), they say my account is fine. It is active, I am not blocked from sending emails. Further, I successfully signed in to their online email service, and was able to send emails without error.

Cox says the problem is with my email software, or a setting. Settings were changed to day per Cox recommendations (July 23 2017). That I can identify, nothing changed on my PC yesterday.

Running Windows 10, 64 bit, all maintenance is current.

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I have this problem also. Can receive ok, and send from phone app, online at outlook.com and also from Mail (comes with Win10) but not from T/Bird. Have used for many years without a problem. Exhausted Microsoft support ... settings are all ok. The fact that I can send from other sources shows that account is ok.

Something has changed in T/Bird and no-one seems to know about it, believe it or have a solution. But there is a problem here.