Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

my home page was changed I changed it back but keep getting nagged to undo that. Babylon is not one of my installed programs. How do I stop this

  • 2 respostas
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

bartonanne
bartonanne
more options

I suddenly found some unwanted page I had never seen before as my home page. I changed it to the home page I want. Now several times a day I get a message from firefox saying my page was changed with two choices "change it back" , which is marked and something like leave it. I check the second option but it immediately reverts to the first. Then if I check it again the obnoxious intrusion finally goes away. I tried following the instructions to uninstall Babylon, but it was not listed as one of my installed programs. How can I get rid of this intrusive annoyance?

I suddenly found some unwanted page I had never seen before as my home page. I changed it to the home page I want. Now several times a day I get a message from firefox saying my page was changed with two choices "change it back" , which is marked and something like leave it. I check the second option but it immediately reverts to the first. Then if I check it again the obnoxious intrusion finally goes away. I tried following the instructions to uninstall Babylon, but it was not listed as one of my installed programs. How can I get rid of this intrusive annoyance?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

It sounds like you are having an issue with some potentially unwanted software that is interfering with Firefox.

I recommend having a read of this guide that will walk you through some potential solutions.

I also recommend having a read of this article that will help with the specific issue you are having.

Paul modificouno o

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel > Programs". In Firefox you can only disable such an extension.

You can open the file in the Scratchpad ("3-bar" menu button or Tools -> Web Developer). Click the "Pretty Print" button to format the file for readability. Search for the extension in the extension.json file and check its descriptor field for its install location.