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Email does not copy to sent file and get simultaneous timed out error message

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  • Last reply by Matt

DanBell
DanBell
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I stopped getting copies of sent emails in my Sent folder. I sent test emails to another address. They went through. However, I got an error message stating the saving message to Sent file failed. I also got a message in lower left corner of screen stating that "copy failed.

At the same time, every time, I simultaneously received another error message stating that email address timed out.

Thanks. Dan Bell

I stopped getting copies of sent emails in my Sent folder. I sent test emails to another address. They went through. However, I got an error message stating the saving message to Sent file failed. I also got a message in lower left corner of screen stating that "copy failed. At the same time, every time, I simultaneously received another error message stating that email address timed out. Thanks. Dan Bell

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.