Hi

I notice that you are using Ubuntu Linux, so this should be fairly straightforward to resolve.

• Assuming you have the Unity menu on the left hand side of the screen, open the Ubuntu Software application. It should look like an orange carrier bag with a white "A" in the middle of it.
• Click on "Updates" (in the top middle of the application) and then "Install" on the top right hand side.

This will not only make sure that you have the latest version of Ubuntu Firefox (which should resolve the issue you are experiencing) but also update other software on your computer.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

Hi Seburo, many thanks for trying to help me. Firstly, I installed Ubuntu 15.04 a few weeks back as a dual boot on a laptop running W10.

I selected the orange carrier bag (good description) with the white A but I could not find "updates" anywhere. While I was scratching my head wondering what to do, a green carrier bag with a white A on a black circle suddenly appeared in the Unity menu and shook like an alarm clock!

I selected this green carrier bag which downloaded some software but I cannot be specific. I was hoping this might sort the problem but it didn't. To be more specific about the problem; Videos on the BBC News website display a message which says "This plugin is vulnerable and should be updated. Activate Adobe Flash. Check for updates." When I check for updates, there is a download but I don't know which file to run (having used Windows for centuries I am looking for an .exe file but can't find one). When I select the link 'Activate Adobe Flash', a new window opens asking me which download I want (in a drop-down menu). The choices are; YUM for Linux .tar.gz for other Linux .rpm for other Linux APT for Ubuntu 10.04+ I don't know which one to select. I suppose I could try each in turn but I wonder if I might just screw things up. Phew! Lastly, I am sure I have read that Adobe Flash is frowned upon now due to security issues and many websites prefer to run videos in HTML5 ( not sure I have the right jargon). So can I install a Linux-friendly HTML5 application which will play the BBC videos? If you have had the patience to read all this, thanks again. Best regards, Dave.

I am not in Linux at present. All Linux using Firefox has in some way an outdated FlashPlayer because they have to use a Long Term Support version that only gets security fixes. That is due to Adobe no longer fully supporting Firefox on Linux (& not at all on Android smartphones.) I know this may sometimes lead to confusing Messages about the Software being out of date.

I do have Ubuntu including 14.04 and from what I recall there is generally no need to open a terminal to install or Update flash player. You may well have noticed Flash Player is often having to provide security fixes, these could take a few days to show up updates on Ubuntu. You may also notice the Canonical builds of Firefox will be slightly behind Mozilla's release dates. (You can still opt for Mozilla builds, and there is a Canonical version of Developer Edition/Aurora )

Anyhow getting back to the problem

• What is your FlashPlayer version on Ubuntu ?
  It shows in your System Details as 11.2 r202 the latest version is 11.2.202.632
• Check by visiting the Adobe Testpage
  http://www.adobe.com/software/flash/about/

That both confirms it is installed and working correctly and says what version is the latest.

• See also Flash Plugin - Keep it up to date and troubleshoot problems

The install instructions for Mozilla Firefox

• Install Firefox on Linux

I have not had problems on the BBC news site that I have attributed to Ubuntu's Canonical Firefox, so you probably do not need to install the Mozilla version just to see the news clips.

If I remember correctly Ctrl+Alt+T may be the keyboard shortcut for opening a Terminal. And tar.gz updates from FlashPlayer (once exapanded) include a read me type textfile explaining how to install them.