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Firefox crashes when starting up

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by comm

comm
comm
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Firefox today started crashing when starting up, also when holding shift (safe mode). Last thing I remember worked was downloading a file.

Crash id, for example bp-459f4fc7-ea03-4970-b280-413c62160703

Firefox today started crashing when starting up, also when holding shift (safe mode). Last thing I remember worked was downloading a file. Crash id, for example bp-459f4fc7-ea03-4970-b280-413c62160703

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What file did you download?

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

See also:

comm
comm Question owner
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No it was not a malware download, I was downloading a backup from my server. I just mentioned it because it was a relatively large download with 600MB.

In any case, after restarting my computer, Firefox has resumed working again without problems.