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Firefox crashes

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  • Last reply by FredMcD

EdEBeard
EdEBeard
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Crash report created Today, ‎January ‎24, ‎2016, 6:30PM MST

Version=1 EventType=AppHangB1 EventTime=130981590355309000 ReportType=3 Consent=1 UploadTime=130981590384859000 ReportIdentifier=3abd1e78-c303-11e5-8640-002511a141b1 IntegratorReportIdentifier=3abd1e79-c303-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[29]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[30]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[31]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[32]=C:\Windows\system32\NETAPI32.dll LoadedModule[33]=C:\Windows\system32\netutils.dll LoadedModule[34]=C:\Windows\system32\srvcli.dll LoadedModule[35]=C:\Windows\system32\wkscli.dll LoadedModule[36]=C:\Windows\system32\SAMCLI.DLL LoadedModule[37]=C:\Windows\syswow64\SHELL32.dll LoadedModule[38]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[39]=C:\Windows\syswow64\ole32.dll LoadedModule[40]=C:\Windows\system32\MSIMG32.dll LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[42]=C:\Windows\system32\WINNSI.DLL LoadedModule[43]=C:\Windows\system32\UxTheme.dll LoadedModule[44]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[45]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[46]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[47]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[48]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[49]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[50]=C:\Windows\syswow64\MSASN1.dll LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll LoadedModule[52]=C:\Windows\system32\pdh.dll LoadedModule[53]=C:\Windows\system32\dwmapi.dll LoadedModule[54]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[55]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[56]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[57]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[58]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[59]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[60]=C:\Windows\system32\dwrite.dll LoadedModule[61]=C:\Windows\system32\dbghelp.dll LoadedModule[62]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[64]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[65]=C:\Windows\system32\propsys.dll LoadedModule[66]=C:\Windows\system32\ntmarta.dll LoadedModule[67]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[68]=C:\Windows\system32\Dnsapi.dll LoadedModule[69]=C:\Windows\system32\mswsock.dll LoadedModule[70]=C:\Windows\System32\wshtcpip.dll LoadedModule[71]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[72]=C:\Windows\syswow64\profapi.dll LoadedModule[73]=C:\Windows\system32\NLAapi.dll LoadedModule[74]=C:\Windows\system32\napinsp.dll LoadedModule[75]=C:\Windows\system32\pnrpnsp.dll LoadedModule[76]=C:\Windows\System32\winrnr.dll LoadedModule[77]=C:\Windows\syswow64\wininet.dll LoadedModule[78]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[79]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[80]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[81]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[82]=C:\Windows\syswow64\normaliz.DLL LoadedModule[83]=C:\Windows\syswow64\iertutil.dll LoadedModule[84]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[85]=C:\Windows\syswow64\USERENV.dll LoadedModule[86]=C:\Windows\system32\atl.dll LoadedModule[87]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[88]=C:\Windows\syswow64\urlmon.dll LoadedModule[89]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[91]=C:\Windows\system32\wbemcomn.dll LoadedModule[92]=C:\Windows\system32\CRYPTSP.dll LoadedModule[93]=C:\Windows\system32\rsaenh.dll LoadedModule[94]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[95]=C:\Windows\system32\d3d11.dll LoadedModule[96]=C:\Windows\system32\dxgi.dll LoadedModule[97]=C:\Windows\system32\nvd3dum.dll LoadedModule[98]=C:\Windows\system32\D3D10Level9.dll LoadedModule[99]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[100]=C:\Windows\system32\NTDSAPI.dll LoadedModule[101]=C:\Windows\system32\powrprof.dll LoadedModule[102]=C:\Windows\system32\mscms.dll LoadedModule[103]=C:\Windows\system32\icm32.dll LoadedModule[104]=C:\Windows\system32\WINSTA.dll LoadedModule[105]=C:\Windows\System32\Wpc.dll LoadedModule[106]=C:\Windows\System32\wevtapi.dll LoadedModule[107]=C:\Windows\system32\SAMLIB.dll LoadedModule[108]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[109]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[110]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[111]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[112]=C:\Windows\System32\MMDevApi.dll LoadedModule[113]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[114]=C:\Windows\system32\Secur32.dll LoadedModule[115]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[116]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[117]=C:\Windows\System32\wship6.dll LoadedModule[118]=C:\Windows\system32\rasadhlp.dll LoadedModule[119]=C:\Windows\System32\fwpuclnt.dll LoadedModule[120]=C:\Windows\system32\explorerframe.dll LoadedModule[121]=C:\Windows\system32\DUser.dll LoadedModule[122]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows.

Thank you in advance for your assistance.

Crash report created Today, ‎January ‎24, ‎2016, 6:30PM MST Version=1 EventType=AppHangB1 EventTime=130981590355309000 ReportType=3 Consent=1 UploadTime=130981590384859000 ReportIdentifier=3abd1e78-c303-11e5-8640-002511a141b1 IntegratorReportIdentifier=3abd1e79-c303-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[29]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[30]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[31]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[32]=C:\Windows\system32\NETAPI32.dll LoadedModule[33]=C:\Windows\system32\netutils.dll LoadedModule[34]=C:\Windows\system32\srvcli.dll LoadedModule[35]=C:\Windows\system32\wkscli.dll LoadedModule[36]=C:\Windows\system32\SAMCLI.DLL LoadedModule[37]=C:\Windows\syswow64\SHELL32.dll LoadedModule[38]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[39]=C:\Windows\syswow64\ole32.dll LoadedModule[40]=C:\Windows\system32\MSIMG32.dll LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[42]=C:\Windows\system32\WINNSI.DLL LoadedModule[43]=C:\Windows\system32\UxTheme.dll LoadedModule[44]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[45]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[46]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[47]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[48]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[49]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[50]=C:\Windows\syswow64\MSASN1.dll LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll LoadedModule[52]=C:\Windows\system32\pdh.dll LoadedModule[53]=C:\Windows\system32\dwmapi.dll LoadedModule[54]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[55]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[56]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[57]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[58]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[59]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[60]=C:\Windows\system32\dwrite.dll LoadedModule[61]=C:\Windows\system32\dbghelp.dll LoadedModule[62]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[64]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[65]=C:\Windows\system32\propsys.dll LoadedModule[66]=C:\Windows\system32\ntmarta.dll LoadedModule[67]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[68]=C:\Windows\system32\Dnsapi.dll LoadedModule[69]=C:\Windows\system32\mswsock.dll LoadedModule[70]=C:\Windows\System32\wshtcpip.dll LoadedModule[71]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[72]=C:\Windows\syswow64\profapi.dll LoadedModule[73]=C:\Windows\system32\NLAapi.dll LoadedModule[74]=C:\Windows\system32\napinsp.dll LoadedModule[75]=C:\Windows\system32\pnrpnsp.dll LoadedModule[76]=C:\Windows\System32\winrnr.dll LoadedModule[77]=C:\Windows\syswow64\wininet.dll LoadedModule[78]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[79]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[80]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[81]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[82]=C:\Windows\syswow64\normaliz.DLL LoadedModule[83]=C:\Windows\syswow64\iertutil.dll LoadedModule[84]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[85]=C:\Windows\syswow64\USERENV.dll LoadedModule[86]=C:\Windows\system32\atl.dll LoadedModule[87]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[88]=C:\Windows\syswow64\urlmon.dll LoadedModule[89]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[91]=C:\Windows\system32\wbemcomn.dll LoadedModule[92]=C:\Windows\system32\CRYPTSP.dll LoadedModule[93]=C:\Windows\system32\rsaenh.dll LoadedModule[94]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[95]=C:\Windows\system32\d3d11.dll LoadedModule[96]=C:\Windows\system32\dxgi.dll LoadedModule[97]=C:\Windows\system32\nvd3dum.dll LoadedModule[98]=C:\Windows\system32\D3D10Level9.dll LoadedModule[99]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[100]=C:\Windows\system32\NTDSAPI.dll LoadedModule[101]=C:\Windows\system32\powrprof.dll LoadedModule[102]=C:\Windows\system32\mscms.dll LoadedModule[103]=C:\Windows\system32\icm32.dll LoadedModule[104]=C:\Windows\system32\WINSTA.dll LoadedModule[105]=C:\Windows\System32\Wpc.dll LoadedModule[106]=C:\Windows\System32\wevtapi.dll LoadedModule[107]=C:\Windows\system32\SAMLIB.dll LoadedModule[108]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[109]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[110]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[111]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[112]=C:\Windows\System32\MMDevApi.dll LoadedModule[113]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[114]=C:\Windows\system32\Secur32.dll LoadedModule[115]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[116]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[117]=C:\Windows\System32\wship6.dll LoadedModule[118]=C:\Windows\system32\rasadhlp.dll LoadedModule[119]=C:\Windows\System32\fwpuclnt.dll LoadedModule[120]=C:\Windows\system32\explorerframe.dll LoadedModule[121]=C:\Windows\system32\DUser.dll LoadedModule[122]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows. Thank you in advance for your assistance.

Chosen solution

I have installed Firefox from Firefox Setup Stub 43.0.4.exe.

It did not finish the install.

A blank, new tab, window appeared and then Mozilla Firefox (Not Responding) appeared above the New Tab next to the Firefox label.

This directory appeared, C:\Users\Crystal\AppData\Roaming\Mozilla\Firefox\Crash Reports.

There is a folder labeled events that is empty and this file, InstallTime20160105164030 which contains 1453685262.

There is no directory name submitted.

This is the best I can do at this time.

Ler a resposta no contexto 👍 1

All Replies (10)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
EdEBeard
EdEBeard Question owner
more options

I apologize in advance.

I uninstalled Firefox because of all of the problems I was having.

So the following folders are retrieved via windows explorer: AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_2336a642 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_1cb99c41 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_117d5217 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_15ad4fe4 AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_09a34f09

I have an AMD Athlon(tm) II X2 235e Processor with a NVIDIA GeForce 6150SE nForce 430 graphics card.

The monitor is a HP w2408h.

Thank you in advance for your assistance.

FredMcD
FredMcD
more options

We need the report numbers to see the whole report.

You will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

EdEBeard
EdEBeard Question owner
more options

I did not find the reports here, %APPDATA%\Mozilla\Firefox\Crash Reports\submitted.

I did find the reports here, C:\Users\Crystal\AppData\Local\Microsoft\Windows\WER\ReportArchive.

This folder: AppHang_firefox.exe_1dd1a46bddfe0fcf435475ceb872c16e2da49f_2336a642

contains this file, Report.wer.

This is the file contents: Version=1 EventType=AppHangB1 EventTime=130981769495300000 ReportType=3 Consent=1 UploadTime=130981769514090000 ReportIdentifier=f069b528-c32c-11e5-8640-002511a141b1 IntegratorReportIdentifier=f069b529-c32c-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Windows\syswow64\oleaut32.dll LoadedModule[29]=C:\Windows\syswow64\ole32.dll LoadedModule[30]=C:\Windows\syswow64\wininet.dll LoadedModule[31]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[32]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[33]=C:\Windows\syswow64\shlwapi.DLL LoadedModule[34]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[35]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[36]=C:\Windows\syswow64\normaliz.DLL LoadedModule[37]=C:\Windows\syswow64\iertutil.dll LoadedModule[38]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[39]=C:\Windows\syswow64\USERENV.dll LoadedModule[40]=C:\Windows\syswow64\profapi.dll LoadedModule[41]=C:\Windows\system32\atl.dll LoadedModule[42]=C:\Windows\system32\wtsapi32.dll LoadedModule[43]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[44]=C:\Windows\syswow64\shell32.dll LoadedModule[45]=C:\Windows\syswow64\urlmon.dll LoadedModule[46]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[47]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[48]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[49]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[50]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[51]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[52]=C:\Windows\system32\NETAPI32.dll LoadedModule[53]=C:\Windows\system32\netutils.dll LoadedModule[54]=C:\Windows\system32\srvcli.dll LoadedModule[55]=C:\Windows\system32\wkscli.dll LoadedModule[56]=C:\Windows\system32\SAMCLI.DLL LoadedModule[57]=C:\Windows\system32\MSIMG32.dll LoadedModule[58]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[59]=C:\Windows\system32\WINNSI.DLL LoadedModule[60]=C:\Windows\system32\UxTheme.dll LoadedModule[61]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[62]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[63]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[64]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[65]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[66]=C:\Windows\syswow64\MSASN1.dll LoadedModule[67]=C:\Windows\system32\pdh.dll LoadedModule[68]=C:\Windows\system32\dwmapi.dll LoadedModule[69]=C:\Windows\system32\dwrite.dll LoadedModule[70]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[71]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[72]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[73]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[74]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[75]=C:\Windows\system32\dbghelp.dll LoadedModule[76]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[77]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[78]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[79]=C:\Windows\system32\propsys.dll LoadedModule[80]=C:\Windows\system32\ntmarta.dll LoadedModule[81]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[82]=C:\Windows\system32\Dnsapi.dll LoadedModule[83]=C:\Windows\system32\mswsock.dll LoadedModule[84]=C:\Windows\System32\wshtcpip.dll LoadedModule[85]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[86]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[87]=C:\Windows\system32\wbemcomn.dll LoadedModule[88]=C:\Windows\system32\CRYPTSP.dll LoadedModule[89]=C:\Windows\system32\rsaenh.dll LoadedModule[90]=C:\Windows\system32\NLAapi.dll LoadedModule[91]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[92]=C:\Windows\system32\napinsp.dll LoadedModule[93]=C:\Windows\system32\pnrpnsp.dll LoadedModule[94]=C:\Windows\System32\winrnr.dll LoadedModule[95]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[96]=C:\Windows\system32\NTDSAPI.dll LoadedModule[97]=C:\Windows\system32\mscms.dll LoadedModule[98]=C:\Windows\system32\icm32.dll LoadedModule[99]=C:\Windows\system32\WINSTA.dll LoadedModule[100]=C:\Windows\System32\Wpc.dll LoadedModule[101]=C:\Windows\System32\wevtapi.dll LoadedModule[102]=C:\Windows\system32\SAMLIB.dll LoadedModule[103]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[104]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[105]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[106]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[107]=C:\Windows\System32\MMDevApi.dll LoadedModule[108]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[109]=C:\Windows\system32\Secur32.dll LoadedModule[110]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[111]=C:\Windows\System32\wship6.dll LoadedModule[112]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[113]=C:\Windows\system32\rasadhlp.dll LoadedModule[114]=C:\Windows\System32\fwpuclnt.dll LoadedModule[115]=C:\Windows\system32\explorerframe.dll LoadedModule[116]=C:\Windows\system32\DUser.dll LoadedModule[117]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows.

I apologize for not have the directory you wanted.

I will install Firefox so that we can address these issues.

I do thank you for your assistance and please be patience with me.

Again, I apologize for not having the material that you require.

EdEBeard
EdEBeard Question owner
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Chosen Solution

I have installed Firefox from Firefox Setup Stub 43.0.4.exe.

It did not finish the install.

A blank, new tab, window appeared and then Mozilla Firefox (Not Responding) appeared above the New Tab next to the Firefox label.

This directory appeared, C:\Users\Crystal\AppData\Roaming\Mozilla\Firefox\Crash Reports.

There is a folder labeled events that is empty and this file, InstallTime20160105164030 which contains 1453685262.

There is no directory name submitted.

This is the best I can do at this time.

FredMcD
FredMcD
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Get the full program from Download Firefox For All languages And Systems v43* {web link}

EdEBeard
EdEBeard Question owner
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Found an answer.

From http://download.cnet.com/mozilla-firefox/ I downloaded Firefox Setup 43.0.4.exe.

It appears to be working find.

I do not know what Firefox Setup Stub 43.0.4.exe is but it does not install Firefox.

I got Firefox Setup Stub 43.0.4.exe from https://www.mozilla.org/en-US/firefox/new/

This is the case of operator error.

I apologize for any inconvenience that I have caused.

I do want to thank you for your patience and support that you have provided.

Again, I am very sorry to have troubled you for my error.

EdEBeard
EdEBeard Question owner
more options

Found the answer.


From http://download.cnet.com/mozilla-firefox/ I downloaded Firefox Setup 43.0.4.exe.


It appears to be working find.


I do not know what Firefox Setup Stub 43.0.4.exe is but it does not install Firefox.


I got Firefox Setup Stub 43.0.4.exe from https://www.mozilla.org/en-US/firefox/new/


This is the case of operator error.


I apologize for any inconvenience that I have caused.


I do want to thank you for your patience and support that you have provided.


Again, I am very sorry to have troubled you for my error.

FredMcD
FredMcD
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The "stub" is an updater while the other is the full installer. If the Stub doesn't work properly, get the full installer.

FredMcD
FredMcD
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That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.