no longer able to access comcast customer account page

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1 has this problem
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Last reply by FredMcD

hai 9 anos

07/11/15, 01:53

recently upgraded firefox. since then i'm unable to access the customer access page for comcast. ie is working fine for this. but after clicking on billing link i get the following message.

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

recently upgraded firefox. since then i'm unable to access the customer access page for comcast. ie is working fine for this. but after clicking on billing link i get the following message. Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

Answer 1 · 2015-11-07 01:53:16

FredMcD

07/11/15, 03:03

Security Issue: Update your Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Answer 2 · 2015-11-07 01:53:16

FredMcD

07/11/15, 03:04

Many site issues can be caused by corrupt cookies or cache.

Clear the Cache and

Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.