Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 1 resposta
  • 1 has this problem
  • 4 views
  • Last reply by philipp

KentLaver
KentLaver
more options

I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and after a Refresh and after an uninstall and reinstall.

Crash ID: bp-280badde-626d-4838-b6d1-1e9982151022

I am unable to open the tool for troubleshooting information.

I am running Windows 7 Enterprise. Firefox has been running fine. However this morning Firefox crashes on startup. This includes crashing on startup in Safe mode and after a Refresh and after an uninstall and reinstall. Crash ID: bp-280badde-626d-4838-b6d1-1e9982151022 I am unable to open the tool for troubleshooting information.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.