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Since installing Windows 10, I cannot purchase on eBay through Firefox, but I can through IE. Is it possible W 10 changed Firefox settings? Regards Adam Price

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  • Last reply by Scribe

adamandeb
adamandeb
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This problem started after I upgraded to Windows 10. When I log on to eBay through Firefox to make a purchase and enter my card details, the Paypal checkout page has a popup that tells me that my details are incorrect and will not complete the transaction. But, if I log on to eBay through Internet Explorer, the transaction completes successfully. Is it possible Windows 10 has changed Firefox settings or preferences.

Regards Adam.

This problem started after I upgraded to Windows 10. When I log on to eBay through Firefox to make a purchase and enter my card details, the Paypal checkout page has a popup that tells me that my details are incorrect and will not complete the transaction. But, if I log on to eBay through Internet Explorer, the transaction completes successfully. Is it possible Windows 10 has changed Firefox settings or preferences. Regards Adam.

All Replies (3)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

adamandeb
adamandeb Question owner
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Thanks FredMcD. Opened firefox in safe mode, tried to purchase again but the same result, incorrect details. I have rung both eBay and Paypal several times and they each say it's the others fault.

Regards Adam

Scribe
Scribe
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Hi, try deleting all references to Paypal and Ebay, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.