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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Installed Widows 10, now cannot use Firefox because Flash always crashes.

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  • Last reply by Andrew

deniedaccess
deniedaccess
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Any page that has video of any sort, when accessing page or sites, Flash Player immediately crashes and page or site will not work. Sent about 10 back to back Crash Reports before uninstalling Firefox. Waited a few days and Downloaded Firefox again hoping you had had many reports of this problem and worked a fix, but no luck. Exact same problem. Do like Firefox and hope you can resolve this issue. As for now is uninstalled.

Any page that has video of any sort, when accessing page or sites, Flash Player immediately crashes and page or site will not work. Sent about 10 back to back Crash Reports before uninstalling Firefox. Waited a few days and Downloaded Firefox again hoping you had had many reports of this problem and worked a fix, but no luck. Exact same problem. Do like Firefox and hope you can resolve this issue. As for now is uninstalled.

All Replies (1)

Andrew
Andrew
  • Moderator
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Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.