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I have donated $5 dollars to your fund and my credit card company has informed me that multipy payments being taken. Please confirm that this is not happening.

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  • Last reply by FredMcD

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have donated $5 dollars to your fund and my credit card company has informed me that multiply payments being taken. Please confirm that this has stopped.

Please email me a response.

Wendymacrays.

have donated $5 dollars to your fund and my credit card company has informed me that multiply payments being taken. Please confirm that this has stopped. Please email me a response. Wendymacrays.

All Replies (3)

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Hi Wendy,

Mozilla Support volunteer here.

I've marked your question for escalation and am trying to get a member of the fundraising team to get in touch with you. Hopefully you'll hear from them soon.

In the meantime, the best way to get help would be to email [email protected] for help. Mozilla staff monitor this address and you can expect a quick response (usually 48 hours, though might be delayed during the holidays).

Best,

Jayelbe

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Jaybelle is right, the best way to contact the support is that email mentioned in the previous post. Please do post back if they do not get back to you.

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For now, ask that the card be replaced, and the extra charges be removed.

You should also contact the credit fraud people in your area.