"This message may contain a virus or there is not enough disk space." - But no virus and plenty of disk space
Intermittently I get the error message :
"There was an error downloading the following message:
From: " [email protected]>
Subject: "xxxxxxxxxxxxxx"
This message may contain a virus or there is not enough disk space. "
This is error is coming up where the messages are common commercial messages, e.g. from Amzaon, and there is plenty of disk space.
Is there any setting or correction that will avoid this error message? Thanks in advance.
All Replies (5)
are you actually getting the message? I would guess not as I assume that your anti virus is still fiddling with it so Thunderbird assumes the message has been deleted by the anti virus.
There is a setting in Tools menu (Alt+T) > options > Security > anti virus that allows the isolation of individual mails as they come in. Is it enabled?
Thanks for the response. The Tools Option was selected. The messages eventually do come through (I think - usually, they are not things I am interested in so I don't keep track)- but when I click that it is not OK to skip the message, all other messages are not received until I sign in at a subsequent time.
Matt said
are you actually getting the message? I would guess not as I assume that your anti virus is still fiddling with it so Thunderbird assumes the message has been deleted by the anti virus. There is a setting in Tools menu (Alt+T) > options > Security > anti virus that allows the isolation of individual mails as they come in. Is it enabled?
I also have this issue. It happens 5 or 6 times a day for various messages, with or without attachments of any kind. I have the tools => antivirus setting clicked to allow anti-virus clients to quarantine. I have an edited screen capture to show just the message I see.
And turn the option off and you will not see the message. It is an error message that appears when the temporary file the message was written to is not available for further processing. That is the anti virus quarantined it because it did not like it or the disk was full so the file simply never existed, the original write failed.
Alternatively the Anti virus program mat just be dead slow doing it's job and further processing can not occur because the anti virus is still playing around.
Bottom line is probably get an anti virus that is fast and efficient, or if your computer is old and slow look at getting a faster one.
I have a 2-year old Thinkpad T510 with an Intel i5 CPU and a SSD, so the machine is pretty fast. My anti virus is a corporate Trend Micro. Makes me think I may not have enough memory - only 4GB. I think I'll add 4GB and see if that resolves it rather than turning off the quarantine capability straight away. Thanks for the explanation, it's very helpful.