Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't turn off new message sound in 31.3.0: prefs checkbox has no effect

  • 2 respostas
  • 29 have this problem
  • 2 views
  • Last reply by Ville

brec
brec
more options

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect.

Mac OS 10.9.5

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect. Mac OS 10.9.5

brec modificouno o

Chosen solution

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

Ler a resposta no contexto 👍 3

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

Ville
Ville
more options

As some have noticed and posted other issues, [https://support.mozilla.org/questions/1038464], [https://support.mozilla.org/questions/1038142] , this relates to the Notification.

The notification is behind the sound and is controlled by System Preferences --> Notifications --> Thunderbird --> "Play sound for notifications". Tick that off and that's it.