Hello al1019, if the issue does exist in firefox safe mode then Test for faulty extensions.

thank you

It does not occur in safe mode and I do not have any "you do not have any add-ons of this type installed" is what it tells me.

Hello,

A similar question was asked recently, you can try the solution there: https://support.mozilla.org/en-US/questions/1029581

Disabling the Quicktime plugin seemed to work for that user.

I can not find a QuickTime plugin would it be somewhere else and not in "plugins" ?

Note that the status of plugins is not affected in firefox safe mode.

Should I uninstall and then download again do you think its driving me crazy and creeping me out

Are you sure you don't have extensions installed ?

That's strange - you don't have the sound in safe mode, and also don't have any extensions? Just to be clear, extensions can be located:

• Tools (or ) > Add-ons > Extensions

You can check your plugins by going to:

• Tools (or ) > Add-ons > Plugins

If you download a new copy, make sure you download from:

• https://www.mozilla.org/en-US/firefox/all/

double checked it says "you don't have any add-ons of this type installed" when I checked. So do you all think I should try downloading again?

I uninstalled and downloaded again but it is still there... I don't think I did it right because all of my bookmarks and stuff were still there. Any other ideas besides getting rid of it completely?

Your profile information is stored in a separate location from the Firefox installation so that if something is wrong with the Firefox install, you won't lose your information like bookmarks and such.

Can you enter the troubleshooting page?

• Either enter about:support into your address bar, or
• Go to Help (or ) > ) > Troubleshooting Information

There should be buttons at the top of the page to copy the contents of the page; click one of them and paste them here. Hopefully it will give us a hint as to what is going on.