Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Shift key causes error message, stops typing

  • 2 respostas
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

rdvmedia
rdvmedia
more options

I had to paste this because I cannot press the shift key in many situations while I am using Firefox. For example, if I type rdvmedia@earthlink in email, when I press the shift key for the @, I get an error message asking me if I want to leave or stay on that page. It occurred when I went to type this in this box and simply disrupted the message. I do not have that problem using Chrome. Keyboard diagnostics are clean.

I had to paste this because I cannot press the shift key in many situations while I am using Firefox. For example, if I type rdvmedia@earthlink in email, when I press the shift key for the @, I get an error message asking me if I want to leave or stay on that page. It occurred when I went to type this in this box and simply disrupted the message. I do not have that problem using Chrome. Keyboard diagnostics are clean.


Please respond to [email protected] or [email protected]. Thanks

I had to paste this because I cannot press the shift key in many situations while I am using Firefox. For example, if I type rdvmedia@earthlink in email, when I press the shift key for the @, I get an error message asking me if I want to leave or stay on that page. It occurred when I went to type this in this box and simply disrupted the message. I do not have that problem using Chrome. Keyboard diagnostics are clean. I had to paste this because I cannot press the shift key in many situations while I am using Firefox. For example, if I type rdvmedia@earthlink in email, when I press the shift key for the @, I get an error message asking me if I want to leave or stay on that page. It occurred when I went to type this in this box and simply disrupted the message. I do not have that problem using Chrome. Keyboard diagnostics are clean. Please respond to [email protected] or [email protected]. Thanks

All Replies (2)

CoryMH
CoryMH
more options

Hello,

According to your system details, you have multiple versions of Flash installed. Try uninstalling the older versions and see if that fixes the problem.

If not, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

CoryMH modificouno o

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to close and restart Firefox or reboot the computer?