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Firefox crashes

  • 4 respostas
  • 1 has this problem
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  • Last reply by maximus1956

maximus1956
maximus1956
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Have been getting error messages when trying to connect to my Firefox browser.1)"Firefox has encountered a problem and needs to close".If I click on any of the options(close/debug)Firefox will close.If I don't click on any of options Firefox does actually open.Have to minimize error message.2)"Firefox is already running.Close 1 tap to logon to Firefox".Again,If I click any of the options Firefox will close.Also gettining a Windows error message saying ilegal execution?I have ended Firefox processes in task mgr.Have run numerous anti-spyware.Advanced System care,Super Anti-Spyware.Malware bytes,Norton etc.Problem still persists?My Internet Explorer is not working?Otherwise I would uninstall/reinstall Firefox..........

Have been getting error messages when trying to connect to my Firefox browser.1)"Firefox has encountered a problem and needs to close".If I click on any of the options(close/debug)Firefox will close.If I don't click on any of options Firefox does actually open.Have to minimize error message.2)"Firefox is already running.Close 1 tap to logon to Firefox".Again,If I click any of the options Firefox will close.Also gettining a Windows error message saying ilegal execution?I have ended Firefox processes in task mgr.Have run numerous anti-spyware.Advanced System care,Super Anti-Spyware.Malware bytes,Norton etc.Problem still persists?My Internet Explorer is not working?Otherwise I would uninstall/reinstall Firefox..........

All Replies (4)

the-edmeister
the-edmeister
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

maximus1956
maximus1956 Question owner
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bp-f1f0ea4c-417f-4eef-a08e-cfa002140902 9/2/2014 9:40 AM bp-3d23cce1-7496-4944-b0d6-84fb02140829 8/29/2014 6:38 PM bp-9ba0a9ca-a301-442b-976e-0bc7b2140829 8/29/2014 6:13 PM bp-3cf01ab9-4ed9-4eaa-aeb7-fe06f2140829 8/29/2014 6:13 PM bp-db56380c-5144-4585-bd89-7c8012140829 8/29/2014 6:13 PM bp-23749b4c-8afa-446d-8370-43d552140818 8/18/2014 1:43 PM bp-07f55657-fe4c-4a7e-ae47-a52992140818 8/18/2014 1:40 PM bp-a2e7a250-afcc-47eb-a009-559782140816 8/16/2014 12:56 PM bp-f39ff9ba-874a-4ae2-b14b-917a62140816 8/16/2014 12:44 PM

the-edmeister
the-edmeister
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The 5 most recent crashes are related to this. IPSEng32.dll = Symantec Intrusion Detection

Here is a Norton support thread that is related to that DLL causing crashes. http://community.norton.com/t5/Norton-Internet-Security-Norton/Most-recent-updates-crashed-NIS/m-p/1174857

The other 4 crashes appear to be video related. Are your video drivers up to date?

maximus1956
maximus1956 Question owner
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Never even view video's on my computer?