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Firefox crash on startup (v30-31, Ubuntu)

  • 6 respostas
  • 35 have this problem
  • 6 views
  • Last reply by esuomikim

esuomikim
esuomikim
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After update to version 30 (29?) of Firefox on Ubuntu (14.04 64b) it crashes EVERY time I open it. It crashes few seconds after start, than crash reporter appears, it re-launches and works normally. It is not a matter of opened windows and tabs, their variety or number. It seems that it is not a matter of addons (adblock, pocket).

I tried everything that comes to my mind - with no effect. The most brutal way of dealing with it was:

apt-get purge firefox cd ~ rm -rf .mozilla rm -rf .cache/mozilla rm -rf .adobe rm -rf .macromedia apt-get install firefox

...with no effect.

I scanned for viruses (clamscan) and malware and Ubuntu seems to be ok. I do not use any "strange" apps, configurations, proxies - nothing that could affect it.

Any hints? Thanks in advance!

After update to version 30 (29?) of Firefox on Ubuntu (14.04 64b) it crashes EVERY time I open it. It crashes few seconds after start, than crash reporter appears, it re-launches and works normally. It is not a matter of opened windows and tabs, their variety or number. It seems that it is not a matter of addons (adblock, pocket). I tried everything that comes to my mind - with no effect. The most brutal way of dealing with it was: apt-get purge firefox cd ~ rm -rf .mozilla rm -rf .cache/mozilla rm -rf .adobe rm -rf .macromedia apt-get install firefox ...with no effect. I scanned for viruses (clamscan) and malware and Ubuntu seems to be ok. I do not use any "strange" apps, configurations, proxies - nothing that could affect it. Any hints? Thanks in advance!

Chosen solution

That looks alike a problem with GStreamer playing MP3 files (libgstflump3dec.so).

You can try to set the media.gstreamer.enabled pref to false on the about:config page.

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All Replies (6)

cor-el
cor-el
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Do you still have any crash report IDs available?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you can't open Firefox, see:

esuomikim
esuomikim Question owner
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Here you are:

bp-76c18bb4-5707-49cb-88cb-4d4cb2140801 bp-e9576c7a-dcb9-49cc-a1f4-b77052140801 bp-78eb1e02-5af4-45e5-9600-0c0172140801 bp-d3f8ec9b-68eb-4da7-a46b-7b9cc2140731

cor-el
cor-el
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Chosen Solution

That looks alike a problem with GStreamer playing MP3 files (libgstflump3dec.so).

You can try to set the media.gstreamer.enabled pref to false on the about:config page.

esuomikim
esuomikim Question owner
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OK, it is a kind of workaround. The question is why it suddenly stopped working? I used Firefox on Ubuntu for years...

cor-el
cor-el
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Are you using the latest updates of GStreamer and ffmpeg?

esuomikim
esuomikim Question owner
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Yes, I checked it, it's the newest available in Ubuntu repos.