Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot receive email. No issues with sending. Settings not changed. Help?

  • 4 respostas
  • 2 have this problem
  • 3 views
  • Last reply by Zenos

more options

Nothing has changed with my email settings and I can successfully log in through webmail. I can send messages through Thunderbird but cannot receive anything. My account is not over its allotted size, so it isn't a space issue. Please help.

Nothing has changed with my email settings and I can successfully log in through webmail. I can send messages through Thunderbird but cannot receive anything. My account is not over its allotted size, so it isn't a space issue. Please help.

All Replies (4)

more options

Maybe you need to change something to match a change your provider made. Successfully logging into your account on the webmail page just confirms that you know your username and password. The webmail and POP or IMAP servers are two completely different things.

Do you get any kind of error message?

Get a current list of server settings from your provider and compare those with what you have in Thunderbird to see if you need to change anything.

more options
more options

I receive an Alert that says the following: "The folder Inbox is full, and can't hold any more messages. To make room for more messages, delete any old or unwanted mail and compact the folder."

My Inbox has been cleaned out and old messages archived. I still receive the same response.

My settings are all fine and match up as they should. I tried to clear the passwords and restart as well, no change.

more options

Have you compacted the Inbox? Deleting files merely hides them from sight; they may still be there occupying space in your file system.