Crashing Firefox
Well seems to be a growing problem of firefox crashing which i am also suffering from, mines been happening for around 6 months and it's getting to the point where i'm sick of it now . I'v just done a clean vista install & firefox is still crashing.
Any help would really be gratefully appreciated . Here is the report :
Signature GraphWalker<scanVisitor>::DoWalk(nsDeque&) More Reports Search
UUID 28944601-a6ac-4ddf-ad0c-9a8bd2130316
Date Processed 2013-03-16 22:32:35
Uptime 214
Last Crash 1.1 days before submission
Install Age 2.4 days since version was first installed.
Install Time 2013-03-14 12:58:32
Product Firefox
Version 19.0.2
Build ID 20130307023931
Release Channel release
OS Windows NT
OS Version 6.0.6000
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 15 stepping 13
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0x0
User Comments
App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02, AdapterSubsysID: 11231734, AdapterDriverVersion: 8.15.10.1930
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
Processor Notes sp-processor06.phx1.mozilla.com_22976:2008; Priority Job
EMCheckCompatibility True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A7A74B1-0CCC-471B-8070-310D2638363F}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A7A74B1-0CCC-471B-8070-310D2638363F}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A7A74B1-0CCC-471B-8070-310D2638363F}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A7A74B1-0CCC-471B-8070-310D2638363F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID 0x8086
Adapter Device ID 0x2a02
Total Virtual Memory 2147352576
Available Virtual Memory 1676009472
System Memory Use Percentage 57
Available Page File 3177218048
Available Physical Memory 914186240
Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs
569688 VERIFIED DUPLICATE Firefox 3.7aX crash [@ GraphWalker<scanVisitor>::DoWalk(nsDeque&) ]
500105 NEW --- Crash @ GraphWalker
Crashing Thread
Frame Module Signature Source
0 xul.dll GraphWalker<scanVisitor>::DoWalk xpcom/base/nsCycleCollector.cpp:1245
1 xul.dll GraphWalker<scanVisitor>::WalkFromRoots xpcom/base/nsCycleCollector.cpp:1227
2 xul.dll nsCycleCollector::BeginCollection xpcom/base/nsCycleCollector.cpp:2852
3 mozjs.dll JS_SetRuntimeThread js/src/jsapi.cpp:6960
4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:627
5 xul.dll nsThread::ThreadFunc xpcom/threads/nsThread.cpp:265
6 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:395
7 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:90
8 msvcr100.dll _callthreadstartex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:314
9 msvcr100.dll _threadstartex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:292
10 kernel32.dll BaseThreadInitThunk
11 ntdll.dll _RtlUserThreadStartAthraithe ag cor-el ar
All Replies (10)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
- Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
- Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your cooperation!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
See:
Try a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Firstly, Thank you for the help, @iamjayakumars i think you've tried to help me before via twitter.
Here's the crashes bp-28944601-a6ac-4ddf-ad0c-9a8bd213031616/03/201322:32
bp-1140cbfc-74f1-42ea-8dcc-5086f213031515/03/201320:20 bp-67e58147-45d4-4d3e-8a54-8efd4213031414/03/201319:38 bp-92484ff4-426e-4524-b98d-046762130314
Athraithe ag andy315 ar
Anyone ?
See:
Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
Thank you i'll try that but , i think ive already done that as ive just done a clean install of windows which put everything into Window.old folder .
I Downloaded a clean version of firefox & havent brought anything over from Window.old folder as i wrote most of the vital site/passwords down . Then ive deleted window.old folder .
Do the crashes also happen in Safe mode (disables the JavaScript JIT compiler)?
Did you try a new profile?
Ive not done another clean install of FF as ive already done one when i did a clean install of windows . It's still crashing so time to give up and uninstall it . Here's the last 4 crashes .
bp-4dce3693-403e-4936-a016-5c5142130326
9bf4260a-42d9-485a-9195-28d199dd13e7 116da82b-a3a3-49f4-841e-b3f434c379fc bp-11742039-7047-4d5d-8f4d-8ea0a2130325
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
ive done scans with maleware bytes and kaspersky, nothing showing