Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to load update

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 11 views
  • Freagra is déanaí ó cor-el

more options

After I download and restart Firefox I get the following; Software Update failed The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I have not other copies of Firefox running, checked services. I am able to uninstall and install the new release manually. What now?

After I download and restart Firefox I get the following; Software Update failed The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. I have not other copies of Firefox running, checked services. I am able to uninstall and install the new release manually. What now?

All Replies (2)

more options

Please try rebooting your computer. Also check in task manager (ctrl+shift+esc) that firefox.exe is not listed.

more options

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).