Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Problems with chat / messages / page refresh in Facebook

more options

I suddenly began having problems with Facebook, and then with Huffington Post. On HP, the dropdown menu for notifications won't load. On Facebook, things are far worse. Chat won't load, and I can't load private messages. In addition, the page won't refresh. When things get really bad, I can't even post. This all began rather suddenly as I was running Firefox version 12.x, but the problems continue in 13.x (for Windows 7, 64 bit)..

I suddenly began having problems with Facebook, and then with Huffington Post. On HP, the dropdown menu for notifications won't load. On Facebook, things are far worse. Chat won't load, and I can't load private messages. In addition, the page won't refresh. When things get really bad, I can't even post. This all began rather suddenly as I was running Firefox version 12.x, but the problems continue in 13.x (for Windows 7, 64 bit)..

All Replies (3)

more options

Hi randyite,

Wondering how in the world you figured this out ....!

Other people did most of the work, but I'm spreading the word.

more options

No, this is definitely a Firefox issue. I switched back to IE9 for a "test". Facebook worked fine till IE crashed... the original reason I switched to Firefox.

more options

Hi BoomerFT, did you try the cookie fix in the threads listed in this post? https://support.mozilla.org/en-US/questions/929147?page=1#answer-366021

  1. 1
  2. 2