firefox crashes on start up how do I get help when I can't even load it
Please can someone help me I am running Mozilla Firefox 7 but have been unable to even get to start it up. Every time I try I get a crash report box pop up but it doesn't tell me anything, it doesn't even have a crash ID. I can't even get it to load in safe mode and I can't even get the Firefox location bar up to submit anything about my crash so I am at a loss at what to try next. I have uninstalled then re-installed but to no avail, please can somebody help me !!?. If you need me to tell you anything else please don't hesitate to ask.
All Replies (5)
Please upgrade your browser to Firefox 8 and check
Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes
or http://kb.mozillazine.org/Firefox_crashes
Hi Swarnava I have upgraded to Firefox 8 and since found out it was my Nectar Search Toolbar that was causing it to crash. My only problem now is to get it to stop crashing Firefox 8 on start up yet continue to use the toolbar. If you can suggest a solution to my new problem I will be eternally grateful.
can you provide new crashid with Firefox 8?
Sorry no I couldn't find the crash ID, it was only through trying to solve my problem Firefox updated itself so I never got that far.