Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

All my bookmarks and data gone after Firefox restart

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 63 views
  • Freagra is déanaí ó FredMcD

more options

Please help me, all my bookmarks are gone and everything is set to default. I also checked my history and there is nothing. All have been wiped out. I restarted my firefox because it detects my letters as keyboard shortcuts , I tried to exit and open it first but it is still there. Then, I used troubleshoot mode to restart the firefox. It was fixed after that but after using firefox for a while I noticed all my bookmarks are gone, then, checked everything was gone. I tried restoring bookmarks by profiles but firefox didn't create a profile it was only a default profile in there. I haven't log in my account on this device because i forgot. Please help I really those bookmarks back. It is very important for my work and most of my research references are my bookmarks.

Please help me, all my bookmarks are gone and everything is set to default. I also checked my history and there is nothing. All have been wiped out. I restarted my firefox because it detects my letters as keyboard shortcuts , I tried to exit and open it first but it is still there. Then, I used troubleshoot mode to restart the firefox. It was fixed after that but after using firefox for a while I noticed all my bookmarks are gone, then, checked everything was gone. I tried restoring bookmarks by profiles but firefox didn't create a profile it was only a default profile in there. I haven't log in my account on this device because i forgot. Please help I really those bookmarks back. It is very important for my work and most of my research references are my bookmarks.

Réiteach roghnaithe

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Read this answer in context 👍 1

All Replies (3)

more options

Réiteach Roghnaithe

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

Thank you so much! There is a old firefox folder. Thank you again, now I got all of it back.

more options

Glad to help. Safe Surfing.