Hey there!

How about you try installing chrome on you're computer and seeing if you can login to your Google account there. Could you please show me a screenshot of the error you're getting so I can understand better?

Kind regards,

Bithiah

Are you sure that you login to the same account in Firefox and Google Chrome ?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

• Settings -> Privacy & Security
  Cookies and Site Data: "Manage Data"

"Clear the Cache":

• Settings -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

Image 1 is sign in to Google.

Incidentally, the url is: https://accounts.google.com/signin/v2/identifier?service=accountsettings&passive=1209600&osid=1&continue=https%3A%2F%2Fmyaccount.google.com%2Fsigninoptions%2Ftwo-step-verification%2Fsecurity-code&followup=https%3A%2F%2Fmyaccount.google.com%2Fsigninoptions%2Ftwo-step-verification%2Fsecurity-code&flowName=GlifWebSignIn&flowEntry=ServiceLogin

Image 2 is the password screen. Image 3 is the error message Image 4 is this same account running normally on Google chrome.

Before I got this error message, Firefox asked a few times for a security key which appeared to refer to some kind of usb key insertable into a usb port on my computer. I don't have such a thing. Google normally sends a message to the Google account on my phone for MFA authentication. While playing around with the security key nonsense the error message switched over to this message.

I want to use Firefox to access Google stuff, so thanks for your help!

Doesn't sound like a Firefox issue, looks more like a Google Account issue.

This is a Firefox issue because I don't have this problem on Chome or Edge browsers. I'm still waiting for a fix.

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

• Settings -> Privacy & Security
  Cookies and Site Data: "Manage Data"

"Clear the Cache":

• Settings -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Did you check the settings in this Google account ?

Then can someone please explain why a message box appears and states that it's a request coming from Firefox? Please see the picture below.

I'm still having the problem. It's clearly a Firefox issue so why is it written into the program for us to insert a security key for Google by Firefox? I'm not getting the disconnect as to why people aren't able to offer a fix other than "clear your cookies clear you cache?" Will I have to do that every time I go to log in to Google? Clear my cookies, clear my cache?

Open the Windows Settings app, select Accounts, select Sign-in options, select Security Key, and then select Manage. Anything in there? Are you still running version 91 of Firefox?

Can you kindly check whether FIDO U2F is enabled?

https://support.okta.com/help/s/article/FIDO2-Webauthn-with-U2F-fails-on-Mozilla-Firefox?language=en_US

Hey there!

Just a quick catchup, if your problem is solved, please mark an answer as the solution to let others know that this thread is solved. If not, please reach out so we can discuss the issue further. Thanks!

Kind regards,

Bithiah