firefox won't load pages, get code 0xc00000ba application cannot start
I have a new asus laptop. Firefox worked ok when I first set it up. But a couple days later, it would open but would notload any web pages. It would open in settings and other topics on the menu but no pages. At first I got the roor code vcruntime140_1.dll. I did the steps to fix that. I have run scandisk and chkdsk and any other solution suggested. Nothing has fixed it. It runs fine on my desktop pc. When I download it, I get the 0xc00000ba code and application cannot start.
All Replies (3)
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017 and 2019":
- https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- https://aka.ms/vs/16/release/vc_redist.x64.exe
- https://aka.ms/vs/16/release/vc_redist.x86.exe
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.
This didn't fix the problem. I have tried every suggestion so I'm just going to give up on Firefox and use Edge and Chrome. They work fine. Thanks anyway.
Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.
- download the Firefox installer and save the file to the desktop
*https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.
- do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including personal data in profiles created by other Firefox versions
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
- (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
- it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then you can create a new profile as a quick test to see if your current profile is causing the problem.
- https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Reinstall Firefox