Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Error when configuring e-mail account

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó sfhowes

more options

Hi, I am using Thunderbird 78.6.0. I had some troubles with my e-mail account defined in Thunderbird (issues with folders synchronization). So, I deleted the whole e-mail account (in Thunderbird) and wanted to create it again. To my bad surprise, I now receive an error message which says (sorry for my translation into English): "I cannot log into the e-mail server. Most probably the credentials or configuration are wrong." I have confirmed the e-mail server addresses/ports. I can log to my e-mail account through the browser. So my password is ok. Help! M.

P.S. I have even deleted the folder ImapMail from AppData\Roaming\Thunderbird\Profiles

Hi, I am using Thunderbird 78.6.0. I had some troubles with my e-mail account defined in Thunderbird (issues with folders synchronization). So, I deleted the whole e-mail account (in Thunderbird) and wanted to create it again. To my bad surprise, I now receive an error message which says (sorry for my translation into English): "I cannot log into the e-mail server. Most probably the credentials or configuration are wrong." I have confirmed the e-mail server addresses/ports. I can log to my e-mail account through the browser. So my password is ok. Help! M. P.S. I have even deleted the folder ImapMail from AppData\Roaming\Thunderbird\Profiles
Attached screenshots

All Replies (1)

more options

According to this article, IMAP must first be enabled in the Mail settings/Configuration data section of the account's webmail settings. Is it enabled?