Windows & Firefox updated today - now Firefox crashes on start
Crash ID: bp-8949f20f-fcaa-497c-a142-780990200614
Doesn't work in Firefox Safe Mode Doesn't work in Windows Safe Mode Doesn't work in Both.
Fresh install of latest version - Crashes during install.
Scanned PC with MalwareBytes - Nothing found Scanned with WinClam AV - Nothing found
No hardware or software changes other than Win10 and Firefox updates
Réiteach roghnaithe
Wait a few days to see if the problem returns.
Read this answer in context 👍 0All Replies (4)
Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)
Sun, 14 Jun 2020 14:38:21 GMT
bp-8949f20f-fcaa-497c-a142-780990200614
Signature: mozilla::CycleCollectedJSContext::enqueuePromiseJob
Uptime 0 seconds
Startup Crash : True
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE
Did you get a crash with the Beta version? Please post it.
Start your Computer in safe mode with network support.
Then start Firefox.
Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
Starting Any Computer In Safe Mode;
Free Online Encyclopedia
Beta Version? It was whatever version the last update installed.
I have fixed it but only by completely uninstalling Firefox, deleting everything associated with it and reinstalling from scratch.
I tried installing a new version on top of the existing one several times but it crashed mid way through the install.
Fortunately, everything has re-synced and it seems happy for the moment.
Si
Réiteach Roghnaithe
Wait a few days to see if the problem returns.