Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot Log In to Firefox for Android After Switching Primary Email on Account

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 10 views
  • Freagra is déanaí ó Gregg Nickels

more options

I added a secondary account to my Firefox account via my PC and decided I wanted my secondary email to be the primary email. I made the switch without any issues on PC however Firefox for Android asked me to sign-in afterwards. I assumed this was because of the change. I put in my password and it failed saying "Primary account email required for sign-in". There is no option on the Android sign-in to change what email you're trying to log in to. It simply is still trying to use my old primary email as the login email. I figured it may take some time for the app to sync with the PC change. After waiting a couple days, nothing changed and I couldn't try using a the secondary email to log in. I figured that it is a bug but I would deal with it. I updated back my original email as the primary email. It's been at least a week and I still receive the same login error.

How can I either login with the old email or update the log in to use the new email (assuming I change it to the newer secondary email)? I have already cleared cache for the app and rebooted my phone. This is on a Google Pixel 2.

I added a secondary account to my Firefox account via my PC and decided I wanted my secondary email to be the primary email. I made the switch without any issues on PC however Firefox for Android asked me to sign-in afterwards. I assumed this was because of the change. I put in my password and it failed saying "Primary account email required for sign-in". There is no option on the Android sign-in to change what email you're trying to log in to. It simply is still trying to use my old primary email as the login email. I figured it may take some time for the app to sync with the PC change. After waiting a couple days, nothing changed and I couldn't try using a the secondary email to log in. I figured that it is a bug but I would deal with it. I updated back my original email as the primary email. It's been at least a week and I still receive the same login error. How can I either login with the old email or update the log in to use the new email (assuming I change it to the newer secondary email)? I have already cleared cache for the app and rebooted my phone. This is on a Google Pixel 2.

All Replies (3)

more options

I forgot my gmail password account

more options

smashteam43 said

I forgot my gmail password account
more options

smashteam43 said

smashteam43 said
I forgot my gmail password account

No, are you suggesting I forgot my gmail password? I had to uninstall and reinstall Firefox on my Android. Unfortunately it removes all of my add-ons so I have to reconfigure them.