Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 6 views
  • Freagra is déanaí ó exlawprof

exlawprof
exlawprof
more options

Firefox on my Windows 10 desktop started crashing repeatedly today. I restarted in safe mode and it continued to crash. Here are the last three crash report IDs: bp-99868102-203e-4909-8b62-0fcea0190530 5/29/2019, 9:24 PM

bp-77255c04-33fb-4998-8078-c50780190530 5/29/2019, 9:24 PM

bp-734aaa81-bb3c-46e2-985c-9debd0190530 5/29/2019, 9:24 PM Since it just started today, I am wondering if something got an update that is messing things up. I rebooted my computer, but that had no effect. Any thoughts? Thank you!

Firefox on my Windows 10 desktop started crashing repeatedly today. I restarted in safe mode and it continued to crash. Here are the last three crash report IDs: bp-99868102-203e-4909-8b62-0fcea0190530 5/29/2019, 9:24 PM bp-77255c04-33fb-4998-8078-c50780190530 5/29/2019, 9:24 PM bp-734aaa81-bb3c-46e2-985c-9debd0190530 5/29/2019, 9:24 PM Since it just started today, I am wondering if something got an update that is messing things up. I rebooted my computer, but that had no effect. Any thoughts? Thank you!

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Those crash report are OOM (out-of-memory) reports where not enough contiguous free memory is available.

  • Firefox 67.0 Crash Report [@ OOM | small ]

How much physical memory do you have installed yon your computer and what is the file size of the Windows page file (Windows Control Panel -> System)? In case the page file setting is less than what is recommended then try to increase,

exlawprof
exlawprof Úinéir na ceiste
more options

The computer has 4G of RAM and the page file setting is 3000MB. I am not a gamer, although I will watch videos on youtube and the like. Firefox crashed while I was reading from the Washington Post website and using Google maps while in safe mode. I had some updates that were not installing: Windows 10 1803 consistently triggers an error in download, so it has never successfully installed, if that makes any difference. Thank you!

philipp
philipp
  • Moderator
more options

i would recommend that you change your page file settings from a fixed size to the system default and let windows manage its size automatically.

exlawprof
exlawprof Úinéir na ceiste
more options

Thank you cor-el and philipp for looking at this. The problem seems to have disappeared. I have changed my page file settings to let Windows manage the size, in case that was an contributor. I appreciate your help!