will not work properly on Aldi website. Unable to selet items for basket or alter quantity. OK on MS Edge
Firefox will not work properly on Aldi website. Unable to selet items for basket or alter quantity. OK on MS Edge
Réiteach roghnaithe
User JS: No This is from your troubleshooting information that you uploaded.
If you turn off Javascript, I would guess that very few websites will function properly. Also, the Adblock Plus could potentially be blocking a necessary resource for the website to work properly . Turn both of these addons off for this particular website, then open it in another tab or refresh the page.
The next step would be to start FF in safe mode with all of the addons disabled:
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Read this answer in context 👍 1All Replies (3)
what is an "Aldi" website?
Athraithe ag myPalabok ar
Réiteach Roghnaithe
User JS: No This is from your troubleshooting information that you uploaded.
If you turn off Javascript, I would guess that very few websites will function properly. Also, the Adblock Plus could potentially be blocking a necessary resource for the website to work properly . Turn both of these addons off for this particular website, then open it in another tab or refresh the page.
The next step would be to start FF in safe mode with all of the addons disabled:
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Athraithe ag Keith Tysinger ar
Hi, Thanks for feedback. Opening in safe mode solved problem. As it's only this one website I have a problem with on Forefox and it the site works on MS Edge OK I wil leave it at that. Thanks for the prompt help. Alan