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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I downloaded FF v59.0.2, but older versions 57.0.4 & 59.0.1 won't uninstall.

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  • Freagra is déanaí ó Shadow110

txdevileyes
txdevileyes
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I recently downloaded Firefox version 59.0.2.

When I go into the Control Panel to uninstall the older versions of 57.0.4 and 59.0.1 they will not install.

I also keep getting the opening error.

I sent and email several weeks ago about how Firefox was freezing in my Yahoo email and have yet to get any response.

Please advise.

I recently downloaded Firefox version 59.0.2. When I go into the Control Panel to uninstall the older versions of 57.0.4 and 59.0.1 they will not install. I also keep getting the opening error. I sent and email several weeks ago about how Firefox was freezing in my Yahoo email and have yet to get any response. Please advise.

All Replies (1)

Shadow110
Shadow110
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Hi, sorry to hear about this issue as well as non-response to you. How did you contact us regarding the Yahoo issue ? You mention email. This is the only method of contacting Firefox Support which is through this forum.

Please save a copy of your Profile :

It is not recommended to use 3rd party uninstallers such as Revo https://www.revouninstaller.com/revo_uninstaller_free_download.html After uninstalling please use this URL to get Firefox 59.0.2

Please try inserting your Profile as per 1st URL, if it does not :

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Please let us know if this solved your issue or if need further assistance.