Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Need help with Thunderbird crashes

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó Wayne Mery

Foxy1945
Foxy1945
more options

I am seeking help for a problem with Thunderbird on my wife’s PC. After years of correct operation, the program started crashing soon after start-up, especially when the address book was opened. Eventually, it would only start in Safe Mode, as otherwise it crashed at start-up. Deleting the Global Database (global-messages-db.sqlite) made no difference. In an attempt to solve the problem, I uninstalled and re-installed Thunderbird. A recent backup of the Thunderbird folder in AppData/Roaming was available, and was replaced after the re-installation. Unfortunately, Thunderbird remained unusable, as the tendency to crash was unchanged. As an experiment, I next replaced the Thunderbird folder in AppData/Roaming by a copy of that folder from my own computer. The result was, that Thunderbird on my wife’s PC functioned correctly, showing my E-mail situation. This suggests, that a file in her Thunderbird folder has become corrupt. Can anybody advise me on how to proceed? One approach I consider, is to start with my own Thunderbird folder in my wife’s PC, and replace the Address book and Mail files by those from her own Thunderbird Folder. Can that be done?

I am seeking help for a problem with Thunderbird on my wife’s PC. After years of correct operation, the program started crashing soon after start-up, especially when the address book was opened. Eventually, it would only start in Safe Mode, as otherwise it crashed at start-up. Deleting the Global Database (global-messages-db.sqlite) made no difference. In an attempt to solve the problem, I uninstalled and re-installed Thunderbird. A recent backup of the Thunderbird folder in AppData/Roaming was available, and was replaced after the re-installation. Unfortunately, Thunderbird remained unusable, as the tendency to crash was unchanged. As an experiment, I next replaced the Thunderbird folder in AppData/Roaming by a copy of that folder from my own computer. The result was, that Thunderbird on my wife’s PC functioned correctly, showing my E-mail situation. This suggests, that a file in her Thunderbird folder has become corrupt. Can anybody advise me on how to proceed? One approach I consider, is to start with my own Thunderbird folder in my wife’s PC, and replace the Address book and Mail files by those from her own Thunderbird Folder. Can that be done?

All Replies (2)

Foxy1945
Foxy1945 Úinéir na ceiste
more options

Fortunately, I have been able to solve the problem! As a new experiment, I had placed a copy of the Thunderbird folder (with the Profiles folder) from my wife's PC in another PC. To my surprise, it worked fine. Then I noticed, that that PC ran an older version of Thunderbird (38.7.2), whereas my wife's PC has the latest version (52.2.1). Luckily, the previous versions are still available from Mozilla. I installed an older version (45.8.0) in my wife's PC, and the problem was gone. I didn't notice any loss in functionality, going to that previous version (on the contrary...). I also deactivated Thunderbird's automatic updates (Tools/Opt/Adv/Upd). Foxy1945, from The Netherlands

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

> . Eventually, it would only start in Safe Mode, This would hint that an addon might be causing your problems. WHat addons are installed?

> as otherwise it crashed at start-up What your your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports