remove account from get all messages
Hello I removed an IMAP (gmail) account. It still shows up in the "Get all messages" list - so it keeps trying to get my emails from an account that does not exist. How do I remove the account from the "Get all messages" list?
Réiteach roghnaithe
So... I used an add-on called Xpunge. It compacts folders etc. I ran that add-on and everything has gone back to normal. I have no idea why that would help?
I do remember many years ago...one of my old, deleted address books that kept coming back every time I restarted. That's when I downloaded that add-on. It helped then and it helped for this problem too.
Thanks to all of you for your time & help.
Read this answer in context 👍 0All Replies (10)
If you really removed the account there is no data for Thunderbird to use to get messages.
Go to Help and select Troubleshooting Information. Click Copy to Clipboard and come back here and paste that into a reply window.
There is no need for the printer or font info so if it tells you it is to large to paste eliminate that section.
Thanks for the help. The account I removed was called metropolis-productions (through gmail) I see it listed below as account 13. But it does not appear in my account settings after I removed it.
WARNING:
This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird Version: 52.2.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1 Profile Folder: C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\f7qucg00.default (Local drive) Application Build ID: 20170622064432 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, DANNY, (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, Danny, (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext OUTGOING: Daniel Huff <[email protected]>, smtp-server.tampabay.rr.com:587, plain, none, true
account5: INCOMING: account5, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: Danny Huff <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account6: INCOMING: account6, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: ShowTx Invoices <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account10: INCOMING: account10, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: Danny Huff <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account11: INCOMING: account11, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: Q2Cue Invoice <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account12: INCOMING: account12, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: Show Invoice <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account13: INCOMING: account13, danny@metropolis-productions.com, (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: Danny <danny@metropolis-productions.com>, smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-d40a5cd8-a05f-4253-96d9-26a3d2160711 (7/11/2016)
Extensions Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Xpunge, 0.6, true, {786abda0-fd14-d247-bf69-38b2fc18491b}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.2.1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 3a18412b-5020-4c91-840a-c02357c7475 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1499284962 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true plugin.state.flash: 0 plugin.state.npinstal: 0 plugins.update.notifyUser: true privacy.donottrackheader.enabled: true security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.sandbox.content.tempDirSuffix: {33b7430b-e9cf-46ba-8def-b390c4fa1c13}
Graphics
GPU #1 Description: NVIDIA GeForce GTS 250 Vendor ID: 0x10de Device ID: 0x0615 RAM: 1024 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 21.21.13.4201 Driver Date: 11-14-2016
GPU #2 Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0412 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.14.4264 Driver Date: 8-4-2015
Features Direct2D: false DirectWrite: true (6.2.9200.22164) ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTS 250 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.5 3.28.5
NSS Util 3.28.5 3.28.5
NSS SSL 3.28.5 3.28.5
NSS S/MIME 3.28.5 3.28.5
This shows Local Folders that you apparently renamed Danny. Remember that you renamed Local Folders if you ever ask a question about it.
It also show 7 other accounts. Is it one of those 7 accounts in question or is there something else?
How did you Remove the account in question?
Sorry I missed where you stated it was #13.
Athraithe ag user01229325 ar
I removed the account by going to:
Tools | Account Settings | selecting the account, then | Account actions then | remove account.
The account I removed was called metropolis-productions (through gmail) It is listed as account 13 on the info I pasted.
If you go through the same remove actions now this account is not listed?
Strange!
I will message a couple of people with more knowledge that me so see if they have an idea.
Correct - the account is not listed. Only in the list under the button that says "Get Messages" So Thunderbird keeps checking for that account and I get an HTML page that pops up (attached) Then a Thunderbird message at the bottom left of my screen that says "failed to connect to server danny@metropolis-productions.com"
Thanks for your time & help.
Do you have a network calendar from Gmail with that account linked to Thunderbird
I see you have a number of accounts, including #13, that are set to send through smtp.gmail.com or smtp.googlemail.com. Did you add your various non-gmail identities to a gmail account on the Gmail website, under Settings/Accounts and Import, in order to allow sending through the gmail outgoing server? If so, you may need to detach those identities to fully 'remove' them from TB.
I do not have a network calendar from Gmail.
---
I only added the gmail accounts through Thunderbird.
Réiteach Roghnaithe
So... I used an add-on called Xpunge. It compacts folders etc. I ran that add-on and everything has gone back to normal. I have no idea why that would help?
I do remember many years ago...one of my old, deleted address books that kept coming back every time I restarted. That's when I downloaded that add-on. It helped then and it helped for this problem too.
Thanks to all of you for your time & help.