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remove account from get all messages

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Hello I removed an IMAP (gmail) account. It still shows up in the "Get all messages" list - so it keeps trying to get my emails from an account that does not exist. How do I remove the account from the "Get all messages" list?

Hello I removed an IMAP (gmail) account. It still shows up in the "Get all messages" list - so it keeps trying to get my emails from an account that does not exist. How do I remove the account from the "Get all messages" list?

Réiteach roghnaithe

So... I used an add-on called Xpunge. It compacts folders etc. I ran that add-on and everything has gone back to normal. I have no idea why that would help?

I do remember many years ago...one of my old, deleted address books that kept coming back every time I restarted.  That's when I downloaded that add-on.  It helped then and it helped for this problem too.

Thanks to all of you for your time & help.

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All Replies (10)

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If you really removed the account there is no data for Thunderbird to use to get messages.

Go to Help and select Troubleshooting Information. Click Copy to Clipboard and come back here and paste that into a reply window.

There is no need for the printer or font info so if it tells you it is to large to paste eliminate that section.

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Thanks for the help. The account I removed was called metropolis-productions (through gmail) I see it listed below as account 13. But it does not appear in my account settings after I removed it.


WARNING:

 This contains sensitive information which shouldn't be forwarded or published without permission.
 Application Basics
   Name: Thunderbird
   Version: 52.2.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
   Profile Folder: C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\f7qucg00.default
             (Local drive)
   Application Build ID: 20170622064432
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, DANNY, (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, Danny, (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
     OUTGOING: Daniel Huff <[email protected]>, smtp-server.tampabay.rr.com:587, plain, none, true
   account5:
     INCOMING: account5, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: Danny Huff <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
   account6:
     INCOMING: account6, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: ShowTx Invoices <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: Danny Huff <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
   account11:
     INCOMING: account11, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: Q2Cue Invoice <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
   account12:
     INCOMING: account12, [email protected], (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: Show Invoice <[email protected]>, smtp.googlemail.com:465, SSL, passwordCleartext, true
   account13:
     INCOMING: account13, danny@metropolis-productions.com, (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: Danny <danny@metropolis-productions.com>, smtp.gmail.com:465, SSL, OAuth2, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-d40a5cd8-a05f-4253-96d9-26a3d2160711 (7/11/2016)
 Extensions
   Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Xpunge, 0.6, true, {786abda0-fd14-d247-bf69-38b2fc18491b}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.2.1
    
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 3a18412b-5020-4c91-840a-c02357c7475
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1499284962
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.npinstal: 0
     plugins.update.notifyUser: true
    
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically
     security.disable_button.openCertManager: false
     security.sandbox.content.tempDirSuffix: {33b7430b-e9cf-46ba-8def-b390c4fa1c13}
 Graphics
     GPU #1
     Description: NVIDIA GeForce GTS 250
     Vendor ID: 0x10de
     Device ID: 0x0615
     RAM: 1024
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 21.21.13.4201
     Driver Date: 11-14-2016
     GPU #2
     Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0412
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.14.4264
     Driver Date: 8-4-2015
     Features
     Direct2D: false
     DirectWrite: true (6.2.9200.22164)
     ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTS 250 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.5
     3.28.5
     NSS Util
     3.28.5
     3.28.5
     NSS SSL
     3.28.5
     3.28.5
     NSS S/MIME
     3.28.5
     3.28.5
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This shows Local Folders that you apparently renamed Danny. Remember that you renamed Local Folders if you ever ask a question about it.

It also show 7 other accounts. Is it one of those 7 accounts in question or is there something else?

How did you Remove the account in question?

Sorry I missed where you stated it was #13.

Athraithe ag user01229325 ar

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I removed the account by going to:

Tools | Account Settings | selecting the account, then | Account actions then | remove account.

The account I removed was called metropolis-productions (through gmail) It is listed as account 13 on the info I pasted.

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If you go through the same remove actions now this account is not listed?

Strange!

I will message a couple of people with more knowledge that me so see if they have an idea.

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Correct - the account is not listed. Only in the list under the button that says "Get Messages" So Thunderbird keeps checking for that account and I get an HTML page that pops up (attached) Then a Thunderbird message at the bottom left of my screen that says "failed to connect to server danny@metropolis-productions.com"

Thanks for your time & help.

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Do you have a network calendar from Gmail with that account linked to Thunderbird

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I see you have a number of accounts, including #13, that are set to send through smtp.gmail.com or smtp.googlemail.com. Did you add your various non-gmail identities to a gmail account on the Gmail website, under Settings/Accounts and Import, in order to allow sending through the gmail outgoing server? If so, you may need to detach those identities to fully 'remove' them from TB.

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I do not have a network calendar from Gmail.

---

I only added the gmail accounts through Thunderbird.

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Réiteach Roghnaithe

So... I used an add-on called Xpunge. It compacts folders etc. I ran that add-on and everything has gone back to normal. I have no idea why that would help?

I do remember many years ago...one of my old, deleted address books that kept coming back every time I restarted.  That's when I downloaded that add-on.  It helped then and it helped for this problem too.

Thanks to all of you for your time & help.