Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Updated to Windows10 last night and now my bookmarks are all gone. No backups available from before the update.

  • 3 fhreagra
  • 3 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó Meegs

more options

My computer updated to Windows10 last night and now my bookmarks are all gone. I tried to restore from backup, but the only one there is from this a.m. I'm not sure what to do, but I had a lot of saved sites and I really hope they aren't all gone.

My computer updated to Windows10 last night and now my bookmarks are all gone. I tried to restore from backup, but the only one there is from this a.m. I'm not sure what to do, but I had a lot of saved sites and I really hope they aren't all gone.

Réiteach roghnaithe

So I went out for a bit and when I came back all of my bookmarks had been restored. I have no idea what happened. Now my desktop is empty though, so I have no idea what is going on with this ridiculous Windows upgrade. Thanks so much for your help. I'm going to back up all my bookmarks now!

Read this answer in context 👍 0

All Replies (3)

more options

The Windows 10 update has various options for what to do with your old data. Can you check for these folders to see whether and how many old profile folders you can find?

First, please turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

  • C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • How many profile folders do you find? If there is only one folder, it's likely your current one that doesn't have your data.
  • C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • How many profile folders do you find? If there are folders here, one of them most likely has your latest pre-upgrade settings.

Based on what you find, we can suggest the shortest set of next steps.

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

more options

Réiteach Roghnaithe

So I went out for a bit and when I came back all of my bookmarks had been restored. I have no idea what happened. Now my desktop is empty though, so I have no idea what is going on with this ridiculous Windows upgrade. Thanks so much for your help. I'm going to back up all my bookmarks now!