Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

pls confirm 855-602-7992 is mozilla & Cyber crime department

more options

I was on the phone with very helpful support system as I could not get on to Mozilla - which I have had for many years. I was told that my ip address has been hacked. Melvin was extremely helpful and told me I needed an anti-hacking expert level 3 as my driver had been hacked. The cost would be $139 or $199 (I con't remember exactly) but I was concerned about all my banking info etc. I want to be sure this is a secure number. please confirm.

I was on the phone with very helpful support system as I could not get on to Mozilla - which I have had for many years. I was told that my ip address has been hacked. Melvin was extremely helpful and told me I needed an anti-hacking expert level 3 as my driver had been hacked. The cost would be $139 or $199 (I con't remember exactly) but I was concerned about all my banking info etc. I want to be sure this is a secure number. please confirm.

Réiteach roghnaithe

Also, if you are concerned about the possibility of malware on your computer, you may want to try the tools listed in our support article: Troubleshoot Firefox issues caused by malware. These are free and take a while to run. If they finish quickly and request payment for cleanup, your system may have a serious infection. That article lists specialized malware cleanup forums to use in that case.

Read this answer in context 👍 0

All Replies (2)

more options

No, Mozilla does not offer that kind of service.

I see that number listed on this website: http://mlrtech.com/

According to GoDaddy, the domain is registered to Mahalakshmi Razdan, of Winnipeg, Manitoba in Canada. Maybe his middle initial is L?

Actually, the main site using this number might be http://techvaidh.com/ with the others feeding into it. The domain ownership is anonymous.

Athraithe ag jscher2000 - Support Volunteer ar

more options

Réiteach Roghnaithe

Also, if you are concerned about the possibility of malware on your computer, you may want to try the tools listed in our support article: Troubleshoot Firefox issues caused by malware. These are free and take a while to run. If they finish quickly and request payment for cleanup, your system may have a serious infection. That article lists specialized malware cleanup forums to use in that case.