Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

How do I get rid of a pop-up telling me I HAVE to update Firefox when I don't want to???

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó James

more options

I keep getting this Firefox update telling me I HAVE to update it with the latest version. I don't want to because it will affect my Norton Antivirus program. But the pop-up doesn't allow me an option to opt out of it and keeps coming up time after time.

I keep getting this Firefox update telling me I HAVE to update it with the latest version. I don't want to because it will affect my Norton Antivirus program. But the pop-up doesn't allow me an option to opt out of it and keeps coming up time after time.

Réiteach roghnaithe

Norton has updates for their Toolbar for Firefox 31.0 since the day before its release. Unlike with most extensions, the application toolbars like one from Norton needs to be updated for each new major Firefox .exe release.

http://community.norton.com/t5/Product-Update-Announcements/Norton-Toolbar-Update-2014-7-6/ba-p/1163834 http://community.norton.com/t5/Product-Update-Announcements/Firefox-31-Support-for-Norton-Toolbar/ba-p/1155994

However if you are using the Comcast supplied version then the update is still delayed. http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-31-and-the-Comcast-Norton-Toolbar/td-p/1159906


By the way the Firefox updates have no impact on your separate Norton application as the message simply states the version of the Norton toolbar extension you have is not compatible.

Read this answer in context 👍 0

All Replies (2)

more options

Hello stevemurray69, you can select Never check for updates (not recommended: security risk) in the Update tab, see for more information : Update tab


thank you

more options

Réiteach Roghnaithe

Norton has updates for their Toolbar for Firefox 31.0 since the day before its release. Unlike with most extensions, the application toolbars like one from Norton needs to be updated for each new major Firefox .exe release.

http://community.norton.com/t5/Product-Update-Announcements/Norton-Toolbar-Update-2014-7-6/ba-p/1163834 http://community.norton.com/t5/Product-Update-Announcements/Firefox-31-Support-for-Norton-Toolbar/ba-p/1155994

However if you are using the Comcast supplied version then the update is still delayed. http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-31-and-the-Comcast-Norton-Toolbar/td-p/1159906


By the way the Firefox updates have no impact on your separate Norton application as the message simply states the version of the Norton toolbar extension you have is not compatible.

Athraithe ag James ar