Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

WHEN I TRY TO LOG INTO MY CREDIT UNION ACCOUNT, IT ALWAYS ASKS FOR A VERIFICATION CODE AND WILL NOT RECOGNIZE MY PC AS MY COMPUTER. CREDIT UNION SAYS IT'S IN B

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

GRANNYHOG2
GRANNYHOG2
more options

HOW DO I GET BROWSER NOT TO MAKE ME GET A VERIFICATION CODE TO LOG INTO CREDIT UNION? WHEN I ENTER VERIFICATION CODE, AND CLICK ON YES THIS IS MY PERSONAL COMPUTER, IT STILL DOES NOT SAVE THIS ACTION AND THE NEXT TIME I TRY TO LOG IN, I HAVE TO GET ANOTHER VERIFICATION CODE. THE CREDIT UNION SAYS IT IS A MOZILLA BROWSER PROBLEM.

HOW DO I GET BROWSER NOT TO MAKE ME GET A VERIFICATION CODE TO LOG INTO CREDIT UNION? WHEN I ENTER VERIFICATION CODE, AND CLICK ON YES THIS IS MY PERSONAL COMPUTER, IT STILL DOES NOT SAVE THIS ACTION AND THE NEXT TIME I TRY TO LOG IN, I HAVE TO GET ANOTHER VERIFICATION CODE. THE CREDIT UNION SAYS IT IS A MOZILLA BROWSER PROBLEM.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Such details are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.