Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Upgraded to windows 8.1 now FF has issues with connections being untrusted..

  • 3 fhreagra
  • 10 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó revvinon

revvinon
revvinon
more options

FF worked fine on windows 8. I finally upgraded to 8.1 and now I have issues with "This Connection Is Untrusted". I click on "I understand the risks", add the exception, get the certificate and confirm. It works fine for a while, then all of a sudden something 'happens' with FF and I have to start all over with it telling me that "This Connection Is Untrusted" BUT now I do NOT get a "I understand the risks" choice. I have to reset FF and go through ALL these steps again. I do use the Windows Live Family Safety and have added that certificate, but I don't think that is causing the problem. Any ideas out there?

FF worked fine on windows 8. I finally upgraded to 8.1 and now I have issues with "This Connection Is Untrusted". I click on "I understand the risks", add the exception, get the certificate and confirm. It works fine for a while, then all of a sudden something 'happens' with FF and I have to start all over with it telling me that "This Connection Is Untrusted" BUT now I do NOT get a "I understand the risks" choice. I have to reset FF and go through ALL these steps again. I do use the Windows Live Family Safety and have added that certificate, but I don't think that is causing the problem. Any ideas out there?

All Replies (3)

Sourjobraato Banerjee
Sourjobraato Banerjee
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check out why the site is untrusted and click "Technical Details to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.
revvinon
revvinon Úinéir na ceiste
more options

Sourjobraato Banerjee - I ran all the programs suggested. Nothing really came up except tracking cookies and YTD browser ext. that isn't used, but must have been installed. Only the last 2 programs picked up these things.

Today I had this happen again while visiting a facebook page that must've had a video or something to it. I got the untrusted connection but didn't give me the second option of "I understand the risks" so I just reset it again. I like to use the Adblocker Plus also on FF & IE. The last time I reset FF (when I started this thread), has been good since till today with the incident listed.

cor-el - time and date is correct. I will pay attention to what comes up with why it is not allowing now that I needed to reset FF over today.

It just seems like a weird bug. I have a laptop that came with windows 8.1 on it and I use FF and I never have any issues on that, but this desktop after I upgraded to 8.1 is getting annoying when using FF. When I had windows 8, FF worked fine LOL.