Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Using Firefox 30 0n win 7 system. When I'm on a web page and try to scroll with the arrow keys the page jumps to the bottom of the page smooth scrolling is chec

digitdan
digitdan
more options

Application Basics

Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: McAfee SiteAdvisor Version: 3.7.0 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Important Modified Preferences

accessibility.browsewithcaret: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404084666 places.history.expiration.transient_current_max_pages: 100530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Photosmart_6510_series.print_bgcolor: false print.printer_HP_Photosmart_6510_series.print_bgimages: false print.printer_HP_Photosmart_6510_series.print_colorspace: print.printer_HP_Photosmart_6510_series.print_command: print.printer_HP_Photosmart_6510_series.print_downloadfonts: false print.printer_HP_Photosmart_6510_series.print_duplex: 1515870810 print.printer_HP_Photosmart_6510_series.print_edge_bottom: 0 print.printer_HP_Photosmart_6510_series.print_edge_left: 0 print.printer_HP_Photosmart_6510_series.print_edge_right: 0 print.printer_HP_Photosmart_6510_series.print_edge_top: 0 print.printer_HP_Photosmart_6510_series.print_evenpages: true print.printer_HP_Photosmart_6510_series.print_footercenter: print.printer_HP_Photosmart_6510_series.print_footerleft: &PT print.printer_HP_Photosmart_6510_series.print_footerright: &D print.printer_HP_Photosmart_6510_series.print_headercenter: print.printer_HP_Photosmart_6510_series.print_headerleft: &T print.printer_HP_Photosmart_6510_series.print_headerright: &U print.printer_HP_Photosmart_6510_series.print_in_color: true print.printer_HP_Photosmart_6510_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_6510_series.print_margin_left: 0.5 print.printer_HP_Photosmart_6510_series.print_margin_right: 0.5 print.printer_HP_Photosmart_6510_series.print_margin_top: 0.5 print.printer_HP_Photosmart_6510_series.print_oddpages: true print.printer_HP_Photosmart_6510_series.print_orientation: 0 print.printer_HP_Photosmart_6510_series.print_page_delay: 50 print.printer_HP_Photosmart_6510_series.print_paper_data: 1 print.printer_HP_Photosmart_6510_series.print_paper_height: 11.00 print.printer_HP_Photosmart_6510_series.print_paper_name: print.printer_HP_Photosmart_6510_series.print_paper_size_type: 0 print.printer_HP_Photosmart_6510_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_6510_series.print_paper_width: 8.50 print.printer_HP_Photosmart_6510_series.print_plex_name: print.printer_HP_Photosmart_6510_series.print_resolution: 1515870810 print.printer_HP_Photosmart_6510_series.print_resolution_name: print.printer_HP_Photosmart_6510_series.print_reversed: false print.printer_HP_Photosmart_6510_series.print_scaling: 1.00 print.printer_HP_Photosmart_6510_series.print_shrink_to_fit: true print.printer_HP_Photosmart_6510_series.print_to_file: false print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1403633482

Graphics

Adapter Description: ATI Mobility Radeon HD 4200 Series Adapter Drivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9712 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 3-15-2010 Driver Version: 8.712.2.1000 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4200 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Application Basics ------------------ Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8} Name: McAfee SiteAdvisor Version: 3.7.0 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Important Modified Preferences ------------------------------ accessibility.browsewithcaret: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404084666 places.history.expiration.transient_current_max_pages: 100530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Photosmart_6510_series.print_bgcolor: false print.printer_HP_Photosmart_6510_series.print_bgimages: false print.printer_HP_Photosmart_6510_series.print_colorspace: print.printer_HP_Photosmart_6510_series.print_command: print.printer_HP_Photosmart_6510_series.print_downloadfonts: false print.printer_HP_Photosmart_6510_series.print_duplex: 1515870810 print.printer_HP_Photosmart_6510_series.print_edge_bottom: 0 print.printer_HP_Photosmart_6510_series.print_edge_left: 0 print.printer_HP_Photosmart_6510_series.print_edge_right: 0 print.printer_HP_Photosmart_6510_series.print_edge_top: 0 print.printer_HP_Photosmart_6510_series.print_evenpages: true print.printer_HP_Photosmart_6510_series.print_footercenter: print.printer_HP_Photosmart_6510_series.print_footerleft: &PT print.printer_HP_Photosmart_6510_series.print_footerright: &D print.printer_HP_Photosmart_6510_series.print_headercenter: print.printer_HP_Photosmart_6510_series.print_headerleft: &T print.printer_HP_Photosmart_6510_series.print_headerright: &U print.printer_HP_Photosmart_6510_series.print_in_color: true print.printer_HP_Photosmart_6510_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_6510_series.print_margin_left: 0.5 print.printer_HP_Photosmart_6510_series.print_margin_right: 0.5 print.printer_HP_Photosmart_6510_series.print_margin_top: 0.5 print.printer_HP_Photosmart_6510_series.print_oddpages: true print.printer_HP_Photosmart_6510_series.print_orientation: 0 print.printer_HP_Photosmart_6510_series.print_page_delay: 50 print.printer_HP_Photosmart_6510_series.print_paper_data: 1 print.printer_HP_Photosmart_6510_series.print_paper_height: 11.00 print.printer_HP_Photosmart_6510_series.print_paper_name: print.printer_HP_Photosmart_6510_series.print_paper_size_type: 0 print.printer_HP_Photosmart_6510_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_6510_series.print_paper_width: 8.50 print.printer_HP_Photosmart_6510_series.print_plex_name: print.printer_HP_Photosmart_6510_series.print_resolution: 1515870810 print.printer_HP_Photosmart_6510_series.print_resolution_name: print.printer_HP_Photosmart_6510_series.print_reversed: false print.printer_HP_Photosmart_6510_series.print_scaling: 1.00 print.printer_HP_Photosmart_6510_series.print_shrink_to_fit: true print.printer_HP_Photosmart_6510_series.print_to_file: false print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_6510_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1403633482 Graphics -------- Adapter Description: ATI Mobility Radeon HD 4200 Series Adapter Drivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9712 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 3-15-2010 Driver Version: 8.712.2.1000 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4200 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Réiteach roghnaithe

This could be related to the "caret browsing" feature, which moves the cursor through the page when you scroll with the arrow key. Or maybe in this case skips around things in the page.

You can turn that using either:

  • F7 key
  • "3-bar" menu button (or Tools menu) > Options > Advanced > General mini-tab > uncheck the box for "Always use the cursor keys to navigate within pages"

Any luck?

Read this answer in context 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Réiteach Roghnaithe

This could be related to the "caret browsing" feature, which moves the cursor through the page when you scroll with the arrow key. Or maybe in this case skips around things in the page.

You can turn that using either:

  • F7 key
  • "3-bar" menu button (or Tools menu) > Options > Advanced > General mini-tab > uncheck the box for "Always use the cursor keys to navigate within pages"

Any luck?