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Firefox crashes after Flash videos play with black screen

  • 4 antwurd
  • 8 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan judithmp

judithmp
judithmp
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Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing.

I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash.

I re-installed Flash and installed but it didn't help.

My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing. I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash. I re-installed Flash and installed but it didn't help. My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

Keazen oplossing

Did you try to disable hardware acceleration in the Flash player?

Flash "Display settings" window:

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Alle antwurden (4)

cor-el
cor-el
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  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
judithmp
judithmp Fraacheigener
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I already tried all of this. I'm sure it's Adobe Flash.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Keazen oplossing

Did you try to disable hardware acceleration in the Flash player?

Flash "Display settings" window:

judithmp
judithmp Fraacheigener
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Thanks a lot! Finally this solved my problem! I thought you meant hardware acceleration from the general settings in Firefox. I already tried disabling the hardware acceleration in the Flash player before but wasn't successfull because the video had been crashing before I was able to access the settings. But now I was. :)