Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

latest version downloaded but can't run it

  • 2 antwurd
  • 6 hawwe dit probleem
  • 7 werjeftes
  • Lêste antwurd fan teeny_weeny

obsonoprincess
obsonoprincess
more options

I've downloaded the latest version several times-each time it alerts me that the new version is available. It goes to my download mgr as usual and after it finishes, it disappears without a chance to run the new version.

If I'm already fully upgraded then why does it keep asking me if I want to upgrade? OR if I'm not, what is the issue I'm dealing with?

I've downloaded the latest version several times-each time it alerts me that the new version is available. It goes to my download mgr as usual and after it finishes, it disappears without a chance to run the new version. If I'm already fully upgraded then why does it keep asking me if I want to upgrade? OR if I'm not, what is the issue I'm dealing with?

Alle antwurden (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

teeny_weeny
teeny_weeny
more options

Yeowsers! That is a bit drastic.

Sorry I can't give you a link, but try to download the file yourself.

That is: look for the version you want on this site and download it yourself. Then run it and see what happens.

Oh, be careful. I don't want you to go through what I just went through with my updates from 16 to 17.

Good luck all the same.