We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Cant download

  • 4 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan cor-el

more options

Tried to download firefox browser. It just says in downloads 'Couldn't download - Virus scan failed'. How do I fix this? I did check that my laptop is updated. Security is updated. Scanned laptop for viruses, got nothing. Restarted laptop. No change.

Tried to download firefox browser. It just says in downloads 'Couldn't download - Virus scan failed'. How do I fix this? I did check that my laptop is updated. Security is updated. Scanned laptop for viruses, got nothing. Restarted laptop. No change.

Alle antwurden (4)

more options

Tried to download on Microsoft Edge and Opera. Would try on other browsers but can't download anything at all.

more options

So the issue is not just a Firefox issue, but more of Windows issue? What security software are you running? So are you a online, but just cannot download? Are you getting any kind of error message(s)?

more options

What security software do you have?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options

What keyboard layout are you using in case you selected a layout that remaps some keys ?

Boot the computer in Windows Safe Mode with network support to see if that has effect.