Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Memory issues

  • 14 antwurd
  • 2 hawwe dit probleem
  • 8 werjeftes
  • Lêste antwurd fan opus817

more options

FF has developed a new trick - suddenly running memory up to 8-10G, requiring the use of Task Manager to close the program. Is this a known bug? Thanks!

FF has developed a new trick - suddenly running memory up to 8-10G, requiring the use of Task Manager to close the program. Is this a known bug? Thanks!

Alle antwurden (14)

more options

Did you try to close Firefox normally? Did the browser respond to anything?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

When this happens FF cannot be closed normally, it's unresponsive. The problem is random, so restarting in safe mode will likely not accomplish anything?

more options

Are you possibly using Private Browsing mode because this keeps all data in memory and can thus add more memory strain?

more options

opus817 said

The problem is random, so . . . .

About how long before the problem shows up? What were you doing at the time? surfing, watching a clip, walked away, reading an article . . . .

more options

It can happen while I'm not doing anything with FF.

more options

I checked your System Details. You have several Legacy add-ons that are not compatible with Quantum Firefox. Those should be removed.


Just In Case: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Thanks Fred. Can you point out which add-ons should be removed? There are only a half dozen or so that are enabled.

more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Anything with the label Legacy should be removed or updated.

more options

Thanks Fred. This is a bit confusing. The list of Legacy Extensions says they have been deactivated, but at least one of them has not (Tab Counter). Otherwise, pretty much all of them are not enabled anyway - could they still have an effect on performance even though they're disabled?

more options

Only their programmers know for sure. A few Legacy may still be able to work, depending on what they do and how they do it.

more options

Tab Counter 0.4.1 is a WebExtension {min:52.0, max:*} Tab Counter https://addons.mozilla.org/firefox/addon/tab-counter-webext/

more options

Here's what CPU and memory looked like a few seconds after opening the same set of tabs in FF and Pale Moon (actually, FF was using 80% CPU 1-2 seconds before this screenshot)

more options

Did you try to expand Firefox to get more detail about the 12 Firefox processes that are active (likely eight content processes and four others like compositor)?

more options

I may be missing something, but expanding FF doesn't appear to provide more info - just lists FF 12 times, with no description of the processes involved.