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Firefox crashes on startup

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  • Lêste antwurd fan Nightfirecat

Nightfirecat
Nightfirecat
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Recently after a WIndows system update (Windows 7 64-bit), Firefox will crash when trying to start regardless of whether I try to use Safe Mode.

Crash ID: bp-4cf01e88-e388-4ca6-9c37-ba0552170128

Unfortunately, as I'm completely unable to open Firefox, I can't provide the "Troubleshooting Information" details from it.

Recently after a WIndows system update (Windows 7 64-bit), Firefox will crash when trying to start regardless of whether I try to use Safe Mode. Crash ID: bp-4cf01e88-e388-4ca6-9c37-ba0552170128 Unfortunately, as I'm completely unable to open Firefox, I can't provide the "Troubleshooting Information" details from it.

Keazen oplossing

hallo Nightfirecat, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

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philipp
philipp
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Keazen oplossing

hallo Nightfirecat, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Nightfirecat
Nightfirecat Fraacheigener
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Gotcha. I'll get in touch with them on the issue then. Thanks for the prompt response! :)