Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Emails have disappeared from Inbox, but still show in search results

  • 3 antwurd
  • 4 hawwe dit probleem
  • 14 werjeftes
  • Lêste antwurd fan Matt

more options

All my emails from last year, and some from the year before, have disappeared from my Inbox. I can still see them in search results, but they don't show in any folder, so I can't actually open them or use them. I'm still receiving new emails. Is there a way to retrieve the emails?

All my emails from last year, and some from the year before, have disappeared from my Inbox. I can still see them in search results, but they don't show in any folder, so I can't actually open them or use them. I'm still receiving new emails. Is there a way to retrieve the emails?

Alle antwurden (3)

more options

On the toolbar > Help > Troubleshooting Information

Click the show profile button in Troubleshooting Information Close Thunderbird In the file window that opened, delete the file global- messages-db.sqlite Restart Thunderbird.

The search will be rubbish until the file fully regenerates, which could take a whole day if you have 10 or 20Gb of mail. You can monitor the status of that using the Activity Manager.

more options

Thanks for your response. That's refreshed my search, but it hasn't affected my Inbox. So my messages from last year are still not showing there. And now I can't see them in search results either! So I'm worried they have disappeared entirely. I don't understand how all emails from mid-2015 onwards until up to a few days ago can have disappeared.

more options

My guess is your anti virus notified you it found a virus or malware and it deleted all your mail in a ham fisted attempt to remove it.