can send but cannot retrieve mail from my fairpoint mail account, all settings are correct
Timestamp: 9/8/2016 9:18:00 AM Error: An error occurred during a connection to mail.myfairpoint.net:110.
Cannot communicate securely with peer: no common encryption algorithm(s).
Error code: <a id="errorCode" title="SSL_ERROR_NO_CYPHER_OVERLAP">SSL_ERROR_NO_CYPHER_OVERLAP</a>
the above error code appears when I attempt to retrieve mail from my fairpoint mail account
Keazen oplossing
Toad-Hall
thank you for the clear instruction, the last worked, the support person said it had to be 'STARTTLS'Dit antwurd yn kontekst lêze 👍 0
Alle antwurden (11)
Sounds like it might be your anti-virus product causing this.
There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.
eg: BitDefender -> Privacy settings -> disable Scan SSL
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
disabled my AV software and re tried, no change. ISP says it's a mozzilla software problem
Often disabling one anti-virus will only reset the default one on the computer. Did you Boot the computer in Windows 'Safe Mode with networking' and test to see if connection/download occured ?
safe mode with networking would not allow me to access the internet to try to download. I would add I have windows 10 if that makes a difference, also not extremely tech savy so I do thing cautiously
Are you sure about using port 110? It seems an unusual choice in a system that's reporting an SSL problem.
I see it suggests precisely pop3 and port 110 here: http://www.fairpoint.com/residential/support/emailsupport/#Thunderbird3 but it's a rather dated site, seeing as it talks about Thunderbird 2 and 3.
spent 30 min. with Fairpoint support trying to solve this, all settings are correct. It worked fine and then one day could only send e-mails thru TB not receive any. I like TB but guess I will have to try a new mail program
re: safe mode with networking would not allow me to access the internet Are you sure you did not select only 'Safe mode' because that would stop internet access.
Please post this info: In Thunderbird Help > Troubleshooting Information click on 'Copy text to clipboard'
In this forum question, right click in a 'Post a Reply' text box and select 'Paste' You can edit/remove all info on fonts and printers but nothing else.
Application Basics
Name: Thunderbird Version: 45.2.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160630070546 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) mail.myfairpoint.net:110, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.myfairpoint.net:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions Lightning, 4.7.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} McAfee Anti-Spam Thunderbird Extension, 2.0, false, [email protected]
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.2.0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: e4c97aa4-3c99-4637-ad9b-dce4802319c network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1473333123 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 5500 Vendor ID: 0x8086 Device ID: 0x1616 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4454 Driver Date: 5-4-2016 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10586.494) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS Util 3.21.1 3.21.1
NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC
As you are getting an SSL error issue, the first thing I would try is altering the pop mail account server settings for 'connection security'. You are using port 110, which is ok, but currently you have 'STARTTLS' and according to the fairpoint info it should be 'none'. As you are getting an SSL error message this is the first thing I would check.
- Right click on pop mail account in Folder pane and select 'settings'
- select 'Server Settings' for the pop mail account
- Connection security: select 'None'
- click on OK
Exit and restart Thunderbird.
You say you spent some time with the fairpoint support, who say your settings are correct, but your settings do not match what they state.
- http://settings.email/myfairpoint.net-email-settings.html
Keazen oplossing
Toad-Hall
thank you for the clear instruction, the last worked, the support person said it had to be 'STARTTLS'