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Firefox crashes

  • 3 antwurd
  • 1 hat dit probleem
  • 4 werjeftes
  • Lêste antwurd fan jlvzt

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3 days ago firefox plant several times a day (after 5 times I change my browser) I disabled modules and plugins but nothing changed crash occurs at any time on any site

3 days ago firefox plant several times a day (after 5 times I change my browser) I disabled modules and plugins but nothing changed crash occurs at any time on any site

Keazen oplossing

hi, i've received your crash id via pm. unfortunately this crash is caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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Alle antwurden (3)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Keazen oplossing

hi, i've received your crash id via pm. unfortunately this crash is caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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thank you Philipp...the problem is solved;Firefox works perfectly;I took off trusteer report and now there 's no problem

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