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thunderbird stops responding every time my computer updates this only just started happing in november with windows 8.1 update

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  • 1 hat dit probleem
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  • Lêste antwurd fan Wayne Mery

bmw63
bmw63
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never had problem with thunderbird until windows 8.1 update in nov now when thunder bird starts the main thunder bird window opens but will not respond to any command which does not allow to see emails 

the emails are down loading as you can see them in the the inboxes when clicking on inbox it does not open just remains on same page if i restore computer to ealier date in nov before windows up date, every thing works fine there is some sort of incompatability between thunderbird & windows update  do you have a simple fix as i am not computer savy
never had problem with thunderbird until windows 8.1 update in nov now when thunder bird starts the main thunder bird window opens but will not respond to any command which does not allow to see emails the emails are down loading as you can see them in the the inboxes when clicking on inbox it does not open just remains on same page if i restore computer to ealier date in nov before windows up date, every thing works fine there is some sort of incompatability between thunderbird & windows update do you have a simple fix as i am not computer savy

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christ1
christ1
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do you have a simple fix

I don't know how you'd expect a simple fix for a problem which has not been understood yet.

i am not computer savy

If you're having problems to follow the instructions given below consider hiring a computer professional to help.

Thunderbird 'Not responding' problems are often caused by anti-virus software. The idea is to start Windows in safe mode with networking enabled, which disables anti-virus software. This will help to determine, whether your anti-virus software is causing the problem.

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
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bmw63,

Try delete the Thunderbird program directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works??