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Firefox crashes

zakath75
zakath75
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Crash ID: bp-e61daa30-5ff8-47ae-bef9-f81f52151002

Mozilla Firefox keeps crashing on startup in Windows 10, even in safe mode. I tried clean-reinstalling Firefox, but still the same problem. This only started happening yesterday 10/1.

Any help would be greatly appreciated.

Thanks

Crash ID: bp-e61daa30-5ff8-47ae-bef9-f81f52151002 Mozilla Firefox keeps crashing on startup in Windows 10, even in safe mode. I tried clean-reinstalling Firefox, but still the same problem. This only started happening yesterday 10/1. Any help would be greatly appreciated. Thanks

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Sorry to hear about the crashes, and thank you for the report ID.

The crash "signature" in your report has been linked to the Applian Technologies programs Freecorder and Replay Media Catcher in combination with popular security software (e.g., Norton, which you seem to be running).

If you have one (or both) of those programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

(If you prefer not to uninstall the program, another user said he used msconfig to prevent FlvSrvc.exe from running at startup and that fixed it. See: https://support.mozilla.org/questions/1086722#answer-789197)