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Outlook contact page is blank

  • 2 réponses
  • 7 ont ce problème
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  • Dernière réponse par jaws3

jaws3
jaws3
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In FF 27.0.1 on OS 10.8.5, I cannot open the Contacts page of the new Outlook. It is blank.

In FF 27.0.1 on OS 10.8.5, I cannot open the Contacts page of the new Outlook. It is blank.

Solution choisie

I found the problem to be a plug-in. It does not happen in Safe mode and Outlook contacts opens normally. The offending add-on is Wondershare Video Player 1.6.0 browser extension. If I disable that, then Outlook opens the contacts page normally. Wondershare support tell me now that they have no solution to this problem but is has been recorded and a ticket opened to be fixed in a later update. So bottom line, there is no fix if you are using Wondershare Video Player 1.6.0 browser extension except to disable it.

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Toutes les réponses (2)

Diego Victor
Diego Victor
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This happens in safe mode?

Try clear your recent history:

Also:

jaws3
jaws3 Auteur de la question
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Solution choisie

I found the problem to be a plug-in. It does not happen in Safe mode and Outlook contacts opens normally. The offending add-on is Wondershare Video Player 1.6.0 browser extension. If I disable that, then Outlook opens the contacts page normally. Wondershare support tell me now that they have no solution to this problem but is has been recorded and a ticket opened to be fixed in a later update. So bottom line, there is no fix if you are using Wondershare Video Player 1.6.0 browser extension except to disable it.